Text Sizesmall medium large

BBB Accredited Business since

American Muscle

Phone: (866) 727-1266 Fax: (610) 251-0263 View Additional Phone Numbers 7 Lee Blvd, Malvern, PA 19355 http://www.americanmuscle.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business is an aftermarket new automotive parts supplier.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Muscle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Muscle include:

  • 59 complaint(s) filed against business

Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 5
Problems with Product/Service 32
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

7 Customer Reviews on American Muscle
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 2
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: July 10, 2002 Business started: 01/01/2002 in PA Business incorporated 05/07/2002 in PA
Type of Entity


Business Management
Mr. Steve Voudouris, President Mr. George Dietrich, Customer Service Manager Mr. Andrew Durant, Contact Center Director
Contact Information
Customer Contact: Mr. Andrew Durant, Contact Center Director
Principal: Mr. Steve Voudouris, President
Related Businesses
Business Category

Auto Parts & Supplies - New Tire Dealers Auto Parts & Supplies - Custom Wheels/Rims

Alternate Business Names
AmericanMuscle.com Turn5 Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.