This Business Is Not BBB Accredited

CarMax, Inc

CarMax, Inc

(888) 654-9898

CarMax, Inc

23 years in business
15931 Frederick Rd
Rockville, MD 20855-2218
Additional Phone Numbers
  • (888) 563-9693
  • (804) 346-2277
  • (301) 947-9790
  • (703) 404-4386
  • (703) 404-4386
  • (703) 404-4386
  • (804) 935-4510
  • (301) 604-8560
BBB File Opened: 01/01/2003
Business Started: 09/01/1993
Type of Entity
Business Management
  • Mr. Thomas J Folliard, President & CEO
Business Category
  • Auto Dealers - Used Cars
  • Auto Dealers - New Cars

Additional Information
  • This company is headquartered at 11050 West Broad Street, Glen Allen, VA 23060.
Alternate Business Names
  • Carmax
  • Car Max Super Stores


Government Action

Federal Trade Commission v. CarMax, Inc.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On March 22, 2017, the business entered into a Consent Agreement with the Federal Trade Commission.  The Agreement settles allegations that the business failed to inform consumers that some of the vehicles sold h... Read More


This company offers used vehicles and new vehicles in some states.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
Complaints against this business are handled by another BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

CarMax, Inc