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          Sheehy Alexandria Inc has 1 locations, listed below.

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            Business ProfileforSheehy Alexandria Inc

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/1998

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            New & Used Car Dealer, Commercial Vehicle Center, Trade-Ins, Service Center, Collision Center, Finance

            Business Details

            BBB File Opened:
            1/1/1998
            Years in Business:
            38
            Business Started:
            1/19/1986
            Business Incorporated:
            6/6/2000
            Accredited Since:
            8/1/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 15088 for this business, issued by Department of Motor Vehicles (DMV)-VA. The expiration date of this license is 6/30/2024.

            These agencies may include:

            Department of Motor Vehicles (DMV)-VA

            2300 West Broad Street

            Richmond VA 23230

            (804) 497-7100

            https://www.dmv.virginia.gov/

            Type of Entity:
            Corporation
            Business Management
            • Ms. Sina Mohabat, General Manager
            Contact Information

            Principal

            • Ms. Sina Mohabat, General Manager

            Customer Contact

            • Ms. Sina Mohabat, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            As part of a used car purchase, I negotiated that Sheehy would touch up the paint on the front bumper and hood as part of the detailing process (which had not been started when I decided to buy). This was documented on the "We Owe." An appt. was made for 3/6 and I picked up 3/7. I was disappointed to see that it was missed, told my salesman, who said it would be done next time with the new key, trunk tray, etc. I made an appointment in advance as required by the "We Owe," reminded Sheehy that this work needed to be done, was told that everything had been done (see voicemail transcript) and again, it wasn't. "Touching up the entire car" was a contractual condition of buying this car--which I really like and want to keep--and now that the return period has lapsed, Sheehy's position seems to be "oh well." I live in Baltimore, the dealership is in Alexandria. Every time I have to go back and forth, it costs me more than $25 in tolls, two cars, and two people's (considerable) time. Sheehy ***** got two opportunities and 5 days to do this work and opted against it. I got 3 quotes from independent body shops to perform the work that Sheehy wouldn't and was surprised to learn that it would cost more than $1k and I would be out of a car for *another* 2 days in addition to the 5 that Sheehy Honda has already wasted. I am therefore requesting a refund of Sheehy's $899 by check processing fee as a compromise IF this can be completely resolved in 30 days. No further "We Owe" repairs will be required of Sheehy, I am happy to sign a release if required, and I will consider this complaint successfully and positively resolved. My experience with Sheehy was positive, I am a repeat customer of Sheehy, and would like to continue doing business with them. This experience was poor but not overcome-able if agreeable by Sheehy management. I like and want to keep the car.
            Read More

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel K.

            1 star

            02/02/2024

            I scheduled an appointment for a safety recall and service a few weeks prior to the appointment. I called to confirm the appointment with the safety recall three days prior to the service. Some additional services were performed, but the safety recall was not performed nor was I informed at any point during the process that it would not be completed. I am a repeat Honda owner with experience at several dealerships. Honda cooperate customer service passed that they are prioritizing cars with safety issues first. Perfectly understandable, but it should be standard practice to inform the customer during the process or not let them schedule the recall in the first place.

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