Business ProfileforSheehy Alexandria Inc

As part of a used car purchase, I negotiated that Sheehy would touch up the paint on the front bumper and hood as part of the detailing process (which had not been started when I decided to buy). This was documented on the "We Owe." An appt. was made for 3/6 and I picked up 3/7. I was disappointed to see that it was missed, told my salesman, who said it would be done next time with the new key, trunk tray, etc. I made an appointment in advance as required by the "We Owe," reminded Sheehy that this work needed to be done, was told that everything had been done (see voicemail transcript) and again, it wasn't. "Touching up the entire car" was a contractual condition of buying this car--which I really like and want to keep--and now that the return period has lapsed, Sheehy's position seems to be "oh well." I live in Baltimore, the dealership is in Alexandria. Every time I have to go back and forth, it costs me more than $25 in tolls, two cars, and two people's (considerable) time. Sheehy ***** got two opportunities and 5 days to do this work and opted against it. I got 3 quotes from independent body shops to perform the work that Sheehy wouldn't and was surprised to learn that it would cost more than $1k and I would be out of a car for *another* 2 days in addition to the 5 that Sheehy Honda has already wasted. I am therefore requesting a refund of Sheehy's $899 by check processing fee as a compromise IF this can be completely resolved in 30 days. No further "We Owe" repairs will be required of Sheehy, I am happy to sign a release if required, and I will consider this complaint successfully and positively resolved. My experience with Sheehy was positive, I am a repeat customer of Sheehy, and would like to continue doing business with them. This experience was poor but not overcome-able if agreeable by Sheehy management. I like and want to keep the car.