Business ProfileforPerformance Toyota Volvo

The purpose of this letter is to make you aware of a serious problem I have with my Toyota Vehicle. In September 2007, I purchased a new Toyota ****** pickup truck from one of your dealers. I still have this vehicle and have kept it in immaculate condition. In addition to being mostly garage kep,t it has always properly maintained, inspected, etc. and I have kept all records proving so. One of those records concerned a recall from Toyota to have the truck’s frame inspected and coated to prevent corrosion damage from highway chemicals encountered in everyday use. It was taken to Performance Toyota where it was purchased to have this done. Apparently, there was some evidence that the frame of this model truck was subject to corrosion when exposed to certain highway treatments. They coated the frame but never said that the frame was in need of replacement. Toyota then extended the warranty to 2019. I was already retired when I purchased this vehicle. Therefore, it wasn’t necessary to use it when inclement weather was a factor. It was mostly garage kept or removed from our narrow dead-end street and parked in our driveway if plowing and salting were necessary. In addition, I live up on a mountain so water does not remain on the street for a very long time. Exposure to corrosive chemicals was very limited. When I had the truck inspected in November 2021, I was told by the garage crew that I should have the under-body and frame coated because there was evidence that the frame was beginning to show signs of corrosion, even though it was coated by Performance Motors to prevent this from happening. They never said it was so badly damaged that it wouldn’t pass inspection. I did this within a week at a cost of $500 and have a copy of the bill to prove it. In November of 2022 I took my truck to Performance Toyota, where I had purchased it, for inspection and service. A service technician came to see me after about 45 minutes and said my truck would not pass inspection because the frame was so badly corroded it was no longer safe to drive. He said that I would need to have a new frame installed at a cost of $12,000. Apparently, the coating done the previous year was too late to protect the vehicle. I took the truck to a different garage that same day to verify the condition of the frame. It was put on the lift and I and the technician inspected it. Sure enough, the frame showed signs of massive corrosion. He said it could be patch-welded at one point near the right rear wheel so it would pass inspection. He also said if I wanted to keep the truck for a long period of time it would need a new frame. He said the frame would cost $4000 and the labor to install it would be about $3000. That’s $7000, $5000 less than the Performance Motors quote. I eventually went with a weld-patch at a cost of $1100. It took me until January 9 to get it done. I bought this Toyota truck because I was happy with the two *****’s and the ****** I owned prior to the truck purchase. I relied on my previous Toyota experience when I bought this truck. How wrong I was. This truck has 38,800 miles on the odometer and looks great. It is mechanistically perfect. The ***** Blue Book rates its present dollar value at $8500. Of course, it can now only be sold for parts. Prior to my ****** I had a 1996 ***** **** pickup I bought new. In 2007 I traded it in on the ******. It had some mechanical problems but no corrosion problems and I live at the same place. So here are the facts: 1- I have a 2007 Toyota pickup truck that is physically flawed and therefore defunct. 2-- Your ads show this truck driving in creeks, up steep mountains, etc. Absolutely impossibly. 3- If all 2007 Toyota ****** trucks have the same frame as this one, they should be in the scrap yard by now. If not, then the frame installed in my truck was a substandard mistake. 4- This truck was driven more like a car. I moved furniture, picked up large items, got mulch for my Garden, etc. Physically it no longer qualifies as a truck. 5- This truck has only 38,900 miles on the odometer and has never been in an accident. The ***** Blue Book lists its value as $8500. Toyota can buy it back for this price. 6- Performance Toyota is guilty of not telling me about the amount of corrosion that was visible on this frame when they inspected it as per a recall notice. The recall said if the frame has extensive corrosion it must be replaced. It was coated instead. 7- I bought a pair of running boards shortly after I bought the truck and installed them myself. They look like the day they were installed because they were made with corrosion resistant metal alloys. Too bad the frame wasn’t made with a similar alloy. 8- The frame problem has nothing to do with me, where I live or drive, etc. Toyota mistakenly installed a frame that was very susceptible to corrosion and I either want it replaced or bought by Toyota for $8000. Copies of this letter will be sent to the following businesses: Toyota Corporation Performance Toyota, 4681 Penn Avenue, Sinking Spring, Pa 19608 ******** ******* Pennsylvania Better Business Bureau Vehicle description: 2007 Toyota ****** pickup truck Serial # ***************** Purchase Dealer: Performance Toyota, September 25, 2007 **** ** ***** **** ******* **** Reading, Pa. ***** Phone ###-###-#### Cell ###-###-#### *******@*******.net