Business ProfileforOurisman Chevrolet of Rockville

On 11/09/2021 I bought a ***** Trax from Ourisman Chevrolet of Rockville, MD. At the time I also purchased GAP Insurance and **************** Warranty. On 4/5/2023, I traded in said vehicle at ******** ****** of *******, **. On 4/12/2023 I spoke with a Hollywood ********* and he told me the amount I will receive is $1927 and another amount of $434 (via phone and text message, refer to attached files). On 4/13/2023 I was instructed by ******************************* to fill out the form online. I was not able to do so ( went in person to Ourisman Chevrolet to fill out a Cancellation Form. I was supposed to meet with *************************** in order to personally hand her the cancelation form. This was not possible so I left the documents with concierge. That same evening I email ****************** asking for confirmation that she did indeed receive said document. No response. I called and left messages on her machine and no response. I finally heard from here on 4/ 16/2023. I was told that my refund was already being processed and that it would take maximum on 30 days to get me refund. Per Hollywood "we pay these accounts out every 30 days, the way it works is that we submit the paperwork to Chevrolet HQ and they send ** a big check to cover a month's period of refunds, your money is within that check. Then we cut you a check for the refunds"Today (5/12/2023) to inquire on the status of the my refund. I spoke with ***************************** and she informed me that my refund had not yet been processed and that she would initiate said process. However it will take 4 - 6 weeks from today for me to get my refund. On 4/12/2023 I was told 30 days, now I have to wait an additional 30+ days in order to get my refund. I arrange all my bills so that I can pay them by 5/20/2023 (date chosen because I thought I would have my money as promised). Now I will have to default and pay interest because Ourisman Chevrolet of Rockville dropped the ball.