Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jim McKay Chevrolet Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jim McKay Chevrolet Inc

      3509 University Dr Fairfax, VA 22030-2313

    • Jim McKay Chevrolet Inc

      PO Box 370 Fairfax, VA 22038-0370

    Business ProfileforJim McKay Chevrolet Inc

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jim McKay Chevrolet Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jim McKay Chevrolet Inc

        3509 University Dr Fairfax, VA 22030-2313

      • Jim McKay Chevrolet Inc

        PO Box 370 Fairfax, VA 22038-0370

      Location of This Business
      3509 University Dr, Fairfax, VA 22030-2313
      BBB File Opened:
      6/1/2001
      Years in Business:
      67
      Business Started:
      7/1/1956
      Business Started Locally:
      7/1/1956
      Type of Entity:
      Corporation
      Business Management
      • Mr. Justin W. Crawford, General Manager
      • Ms. Rahel Mengistu, Complaint Handler
      Contact Information

      Principal

      • Mr. Justin W. Crawford, General Manager

      Customer Contact

      • Ms. Rahel Mengistu, Complaint Handler
      Additional Contact Information

      Fax Numbers

      • (703) 591-0433
        Other Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/17/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      Bought a certified preowned truck from Jim mckay. paid the dealership to make the truck certified preowned. Upon taking possession of the truck the front brake pads went out which required me to purchase and install new rotors and pads within 3 weeks of possession and not putting over a thousand miles on the truck with light use daily driving. within 5000 miles and not owning the truck for more than 3 months the drivers seat belt would not function properly, the radio would not turn off as well as the touch screen not working, check engine light came on due to egr valve, and the emergency brake not working since the day I got the truck. my paper work stated bumper to bumper warranty i brought the truck in for repairs, to my surprise i was told there was no warranty on the truck and they would not fix anything unless i pay them. dealership has had my truck about a week now have talked to multipule employees hoping they would honor my warranty and repair the faulty equipment they sold me. but to no surprise they blame me for all the defects and refuse to fix my truck. buyer beware, was sold a damaged vehicle when i brought it to there intention they take no ownership of what they did and refuse to help me.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christoper S

      1 star

      07/22/2023

      Sold a car here a few months ago, and I still feel taken advantage of. I posted a review on google, and afterwards, the Preowned sales manager, sent me texts messages cursing me out and calling me names. The Jim M**** Difference....I believe there is a racial element as well, if I was not a minority, I do not believe the preowned sales manager would have spoken to me like that. Regardless, this is the Jim M**** way.....

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.