Customer ReviewsforHonda of Chantilly

I put in an inquiry for a new 2023 Ho da CR-V. I kept receiving call while at work, when I finally picked up the call, I spoke with Nathan Kahn who wanted me to just come in without providing any information about the car. I asked him to send me Out the door price of the car including taxes title and fees. He sent me the email saying out the door including everything the price for Sport Touring Hybrid CR-V would be $43,189.72 and I told him that I’ll be coming over to the dealership to look at the car and make a purchase. When I finally got there I spoke to Ryan and he told me that they don’t have any cars on lot but I can put a deposit and once the vehicle arrives they will let me know and I can pick up the car. When Ryan brought the paperwork with price, they had $3,000 markup?? When I showed him the email thats when Nathan came over saying he misquoted and I’ll have to pay $3000 markup. I walked out without even negotiating because I refuse to deal with DISHONEST people. I was referred to this dealership by a friend but I will never refer this place to another person. They lie to get people in and then they hope you just purchase a car without even saying a word. Very unprofessional and dishonest people.

In December 2022 I purchased a pre-owned car, and the experience was sobering. Right after signing the contract, I realized some noise was coming from the front wheels. At their service I learned that I needed to pay $1,700 to replace the struts. This came after the salesman, Mr. Pirzada, assured me that the dealer will fix all the issues on the car. As soon as I signed the contract, they changed the tune: "The struts are not essential to pass the inspection, you have to pay $1,700". On the way out, he handed me ONE key, and said - it will cost $350 to get another copy of the key. Finally, he forgot to mail my documents to DMV, so I waited 2 months to receive the car registration. I have a deep regret for doing business with Honda of Chantilly.