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          Find a Location

          Bob Ruth Ford, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bob Ruth Ford, Inc.

              700 N US Route 15 Dillsburg, PA 17019-1615

              BBB Accredited Business

            • Bob Ruth Ford, Inc.

              PO Box 446 Dillsburg, PA 17019-0446

              BBB Accredited Business

            Business ProfileBob Ruth Ford, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            700 N US Route 15

            Dillsburg, PA 17019-1615

            Get Directions
            Visit Website
            (717) 432-9614

            Want a quote from this business?

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/26/2010

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The main goal at Bob Ruth Ford is to provide a VIP experience to all of our customers! We have developed a process  that is based on the customers wants and needs. The process allows customers to purchase a vehicle from their own home through our digital sales floor which is found on our website. We also have added the ability to schedule service for your vehicle online. "To change the world's perception of the car dealership experience one customer at a time" 

            Products & Services

            Tires , Windshield Wipers , Brakes , Transmission , Engines , Accessories , Filters , Floor Mats, Oil filters

            Business Details

            This is a multi-location business.

            Find a Location

            Bob Ruth Ford, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bob Ruth Ford, Inc.

                700 N US Route 15 Dillsburg, PA 17019-1615

                BBB Accredited Business

              • Bob Ruth Ford, Inc.

                PO Box 446 Dillsburg, PA 17019-0446

                BBB Accredited Business
              Location of This Business
              700 N US Route 15, Dillsburg, PA 17019-1615
              BBB File Opened:
              8/19/1993
              Years in Business:
              40
              Business Started:
              10/1/1983
              Accredited Since:
              7/26/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Mr. Robert A Ruth, Owner/Manager
              • Mr. Robert Dell, Operations Director
              • Ms. Stephanie Clark, Marketing Assistant
              • Mrs. Stacy l turner, CFO
              Contact Information

              Principal

              • Mr. Robert A Ruth, Owner/Manager
              • Mr. Robert Dell, Operations Director

              Customer Contact

              • Mr. Robert A Ruth, Owner/Manager
              • Mrs. Stacy l turner, CFO
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/07/2022

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Purchased Ford **** *** 2016 from Bob Ruth Jan 2020, with 34495 miles. Also purchased an extended service warranty ******* *** that Bob Ruth sold us. Current mileage on car 54286. Check engine light was on, took to our local shop. Was told there is a Ford Service Bulletin on this model/year, and was diagnosed that it needs a new ENGINE. Was scoped...there is a crack in engine! Took to BR 8.17.22)and diagnosed it same. Needs new engine, common problem Ford Service Bulletin 19-2208. They contacted service company contract (that they sold us to get auth to do repair). Service company back and forth needing more info from BR saying they didn't get it when sent to the, etc. Just pushing us and BR around. This past Fri they denied the claim. Estimate is approx $7k to have BR replace engine. WE BOUGHT THIS CONTRACT to protect ourselves if a big repair like this would ever be needed. Service company wanted maintenance records - BR sent what they had from the few times it was there for recall work. But that wasn't the whole picture of tire rotations, oil changes, battery replacement, etc. Not that it has anything to do with this FORD SERVICE BULLETIN on this car! BR says they have our back, and will fight for us with this company. I have been w/out a car since 8/16 when this was first diagnosed. BR is not fighting for us regarding this FORD problem with the contract that they sold us. It is on us to pull our all records we have to prove we took care of our car with service records. They should be going to this company and talking to everyone they can to get this repair approved This is not a customer care issue or lack of care of car. This is a MANUFACTURER problem. They are not standing behind what they sold us and are not offering us help during this process. They say they have no loaner cars. Really? And the warranty company wont authorize a rental car. Wish I had a FORD service contract, we wouldn't be going thru this!
              Read More
              Read 3 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Andrew Z

              11/03/2023

              I went to Bob Ruth Ford in 2022 To buy myself a vehicle. My sales consultant Tyler Negri sold me a 2017 Ford Focus Knowing that there were 3 major recalls for Fuel system, gasoline: storage & Power Train 2016-2018 ford focus vehicles equipped with a 1.0l fox gtdi engine the clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak. I was put into a Car Lease that made the total amount double the Entire worth of the car and left me with in an insanely high interest monthly payment, ($200 of $300 payment goes to interest for over a year to this day) when I dropped $7,000 down on the deposit. I will say after only a year and a half I am very disappointed with the service I was eluded to think was a good deal. My most recent visit I requested service requesting “ Drivability concern • CUSTOMER STATES VEHICLE IS STUTTERING WHILE DRIVING AND RI GOING UP AND DOWN WHILE DRIVING.” They continue to tell me after fixing everything else in the car that they could not “duplicate the concern” when they know very well the recalls & issues this car has. And stuck me with the $1860 bill they took “$100” off the transmission check because they “couldn’t duplicate concerns”. I had to get a last second finance for $1560 and take every last drop of money I had left just to get my vehicle back in my hands, keep in mind I’m on short term disability for a BROKEN RIGHT HAND. Put me in a very jeopardizing position with little to no empathy.
              Read 3 More Customer Reviews

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