Customer ReviewsforUnited Auto Body Inc

This company was dishonest, painted my car incorrectly after three opportunities to get it right. they broke items on my vehicle and did not take responsibility. later found out that parts were left off the car by their employees. They also left 17 bolts off my car when putting it back together, which was verified by another body shop. I also have pictures of all the missing brackets, bolts and clips left off of the front and rear bumper and the rocker panels. They rigged a cover on the wipers on the head lights with a zip tie. Tape lines in the paint where they should have removed the chrome molding. my paint is chipping and coming off in sheets because they did not prep the car properly for the paint job. I requested their insurance information to file a claim and they refuse to give it to me. I have record of it in text message. the owner said to bring the car back to them. I refuse to take my car back to them; I do not trust them at all. When i went to pick my car up from them after the second attempt I ran out of gas. the owner told me that I brought my car there on empty. which was a lie. I have a receipt of $55 for gas on the day I drove my car to them. when I was at the shop for the third time i witnessed and photograph an employee sitting in a customer's car on his phone running the air conditioner running someone else gas out. when I told the owner and showed him the picture, he made an excuse that he was talking to his child and had an emergency. The owner does not take responsibility for nothing, everything is the customers fault.

First and foremost, thank you for giving us input on your experience at our shop. We are sorry to hear that you were disappointed with our services. You are correct. All the facts you have listed were actual. Still, you forgot to mention that we did try to correct the issues, like replacing both left and right-side headlamp washer covers when we discovered that one of my techs zip-tied the left side of the washer cover, so I have purchased both sides since the right side was worn out. Also, as you have stated that there were clips and a retainer was missing from your vehicle, so we have provided you with a rental car which was over $800 in rental cost to us to have another shop install 17 clips and retainers because you insisted that you did not want us to install them for you (we could have installed them in one hour). I am sorry that you ran out of gas. We do not drive customers' vehicles unless we test the cars after repairs. Our detail guys sit in the vehicle since they detail customer vehicles after every repair has been completed. For someone to empty a full tank of gas just by idling the car, that person must idle that vehicle for more than 33 hours to do so. We complete more than 12 vehicles a day here at our shop. There is no way that our detail personnel could of idle your car in which the gas ran out. The day you photographed my detail personnel, he really did have an emergency. He was detailing a customer’s vehicle when he received a phone call about his son being taken to the emergency room. When you brought your vehicle to our shop, we were warned by people involved in the previous shop that repaired your car. It ended on a wrong note at the other shop, and the police had to be involved. Because of that warning, I told you to take the vehicle to another shop. You plead with me to grab your car and repair it. So, I took the benefit of the doubt since someone I knew referred you to me. Now you are accusing me of being dishonest and not taking responsibility for our repairs. This is 100% not true, as stated above of what happened. I never told you not to bring in your vehicle if you have an issue or issues with the repairs. It was your choice not to get your car to our shop. Our warranty is strictly to be handled at our shop with no exceptions. I have done everything possible to accommodate your needs on your vehicle.