3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Davood T
1 star08/02/2023
I have used this company for AC replacement and plumbing. They did a good job with AC replacement. It took 4 calls and 4 broken promises of call back before the manager to return my call. As far as plumbing, Our building hired them to inspect our plumbing. They did call me to schedule a time until the day of inspection. I asked the plumber to call me when he get there so I can tell them the issue. The plumber did not call. I called my mom and had mom give the phone to the plumber. I explained our problems to the plumber and asked him to call me with his finding afterwards. He did not call. I called the office and they could not tell me anything and told me the plumber will call me back. They plumber did not call. I called a third time and ... If you want the least caring and worst communicating company use Webster.Review from Richard Q
1 star01/04/2023
Company misleads customer by stating they are 24 hour HVAC repair service. When our furnace stopped working, I called during non business hours and was forwarded to voice mail. I received a call the next morning and was told that they pick up "emergency" calls the next day. That is not 24 hour emergency call service!!!
The John G. Webster Company Response
01/10/2023
Hello, I am sorry for your experience, but there must be some time of confusion or miscommunication. We do offer 24 hour emergency service. We guarantee that we will come out for service in the event of an emergency within 24 hours of your call. Sometimes the caller may have to leave a voicemail message to be called back, but we do call back as soon as possible.Review from Megan S
5 stars11/01/2022
We have used this company for everything from emergency repairs to installing a new HVAC system. They are responsive, professional, and knowledgeable and trustworthy. Always send someone out in a timely matter. Ashley was very pleasant & scheduled someone to come out. Bryan is the one who came out, he was very educated & explained every step of the way what was going wrong and what were they going to do to fix it! I highly appreciate when technicians take the interest and care to first explain before working on it. It’s rare that you meet people in this industry who are so knowledgeable and helpful all at once.The John G. Webster Company Response
01/10/2023
Thank you for your kind review and your business. Keep us in mind for all you Heating, Cooling and Plumbing needs.
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