Business ProfileforRichard M. Crossan, Inc.

We asked Crossan to repair a bathtub drain plug that would not hold water, slow leak. They came and said drain was fixed. They performed other services about which we have no complaint. After they left we discovered the drain didnt work at all!We complained and they sent a more senior worker who restored the drain to its original dysfunctional status. They explained that a better fix would require access thru our living room ceiling. We declined this and discovered after they left that they put 2 cracks in the tub around the handle escutcheon. I suspect they over tightened the fixture.I sent them a photo of the cracks and they responded the cracks in the porcelain were grey and therefore old. Our tub is acrylic! When I pointed this out to them they offered to wave their $210 service charge.A new tub costs ~$2,500, not counting instillation.I wrote back indicating I was not happy w this and would contact your office and the department of consumer protection. This was 2 wks ago and I havent heard back from them.Our date of service was 12/13/21. My contact at Crossan is *****************************. I have not paid the $210, nor have I paid $422.40 for the service on my furnace, about which we have no complaint.