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BBB Accredited Business since

Travel All Russia LLC

Phone: (800) 884-1721 View Additional Phone Numbers 2300 North Pershing Suite 202, Arlington, VA 22201 View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Travel All Russia LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Travel All Russia LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 7

Additional Information

BBB file opened: January 20, 2010 Business started: 09/01/2007 Business started locally: 09/01/2007 Business incorporated: 09/01/2007 in NY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Natalia Pakhomova, Chief Operations Officer
Contact Information
Principal: Ms. Natalia Pakhomova, Chief Operations Officer
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Golden Ring Cruises Russian Trains

Additional Locations

  • 2300 North Pershing Suite 202

    Arlington, VA 22201

  • 1

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Additional Phone Numbers

  • (888) 607-4442 (Fax)
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Complaint Detail(s)

11/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Dear Sirs:

I have enclosed a letter I recently sent to Travel All Russia regarding a request for a partial refund for services not provided in a timely fashion.

I am writing you since Travel All Russia has not responded to my letter and they feature your logo on their official web site. Perhaps you can assist me in securing a response from them. I was encouraged to book the trip with Travel All Russia knowing that they were recommended by the BBB.

I look forward to hearing from you.

Desired Settlement: A partial refund for services not provided in a timely fashion (see Attached document).

Business Response: Dear *** ********** ****

We apologize that you missed part of the show. It goes without saying that we will reimburse you for those tickets.  Could you please send me your mailing address to where we should mail you the check (my email address is **************************).
Thank you very much for your valuable feedback. This really does help us to get better. We are already taking steps to streamline loading and unloading process for large groups. 
I sincerely hope that you have had amazing experience exploring Russia and I personally thank you for choosing our company. I hope we will have a chance to service you again in the future and you should rest assured that everything will be perfect when you travel with us next time!
With warmest regards,
********** ********
Director of Marketing, Travel All Russia

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 


** ** *********** ***

See Attachment

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/1/2012 Problems with Product/Service
8/16/2012 Billing/Collection Issues
11/22/2011 Problems with Product/Service
8/16/2011 Problems with Product/Service
7/19/2011 Problems with Product/Service
7/19/2011 Billing/Collection Issues