BBB Accredited Business since
Phone: (215) 572-9594 View Additional Phone Numbers 500 Old York Road Suite 200 , Jenkintown, PA 19046
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A BBB Accredited Business since
BBB has determined that Friendly Planet Travel Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Friendly Planet Travel Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Peggy Goldman, President Ms. Katherine Howard, Reservations Manager Ms. JoAnn Runner, Office Manager
Travel Agencies & Bureaus
500 Old York Road Suite 200
Jenkintown, PA 19046 Directions
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Additional Phone Numbers
- (800) 555-5765(Phone)
- (215) 572-9803 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|7/25/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I have been planning for a long time to go on a safari for my 50th birthday this year. The Kenyan trip my family and I booked with friendly planet seemed reasonable enough. However, with all the terrorist attacks in kenya the past few months and the terrorists actually warning tourists to stay away or be killed, this is just too frightening. The friendly planet people said that we can exchange our trip for a different one but at a cost of $150/per person change fee!! This is ridiculous because it's not because I've changed my mind and don't want to go to kenya, it's because the threat to my family and my own life if we were to take this trip is too high. The FP staff then ignored my family's emails and refused to contact us until their South Africa trip we wanted to exchange the Kenyan one for was fully booked. In light of the conditions in kenya and all the terrorist attacks, anyone would be a fool to go there now. Even the American embassy, as per news reports have reduced their staff in Nairobi. English tour agencies have cancelled trips to kenya and evacuated their tours which were in progress.
Desired Settlement: I think friendly planet, which has been acting in a most unfriendly manner should fully refund my family for our deposits and apologize for the horrible treatment they've given us. We would have been very happy to swap our kenyan trip for one in South Africa provided there was no change fee involved. They really did not take into consideration my family's safety were we follow to through on the Kenyan trip. Hundreds of people have been slaughtered in kenya in the past few weeks. In addition, over a dozen women were kidnapped. The terrorists are specifically going after anyone who is not Muslim. I can only imagine what horrible things the terrorists would do to my sister and 16 year old niece if they discovered they're both ******! The way FP have dealt with us and this situation has been inconsiderate and unprofessional.
Customer Reviews Summary