BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hughes Network Systems, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hughes Network Systems, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2788 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2788 complaints closed with BBB in last 3 years | 1046 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 402
Billing/Collection Issues 584
Delivery Issues 56
Guarantee/Warranty Issues 17
Problems with Product/Service 1729
Total Closed Complaints 2788

Customer Reviews Summary Read customer reviews

85 Customer Reviews on Hughes Network Systems, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 84
Total Customer Reviews 85

Additional Information

BBB file opened: January 01, 1998 Business started: 01/01/1972 Business incorporated 02/22/2005 in MD
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Ellen Martz, Senior Director, Customer Service
Contact Information
Principal: Ms. Ellen Martz, Senior Director, Customer Service
Business Category

Television - Cable, CATV & Satellite Internet Marketing Services Internet Services

Alternate Business Names
Hughes Network Systems HughesNet

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.