Business ProfileforVintage Tub & Bath, Inc.

I purchased A freestanding tub on 4/10/23 in the amount of $1,582.28. When the tub arrived I noticed that its was missing a part (overflow). I called them and they told me that they will send that part right out. When I received the part I noticed that was not going to work. So I called them back and the they wanted me to send them pictures, this was on 5/01/23. So after she got the pictures she called me back and told me that there was an issue with the manufacture and the overflow did not work right, but the tub will still function correctly. I new that it would but that is not what the homeowner pick out, there website shows a overflow and that's what the customer wanted. To this day the website still shows the overflow on the tub. I told her that I wanted to speak to the manager but the manager was out. She took my name and number and said the manager will call in the next few days. I did not hear from the manager so I called back and got a different person had to explain everything to her and resent her all the pictures, once again the manager was not available. She took all my info again and said the manager will call in a few days. So on 5/11/23 I received an email that a part was shipped to me so I thought that maybe they found me an overflow that works with that tub. Come to find out they sent me a part that I didn't ever need or ask for. So I call them again and spoke to a different person, but she actually kind of new about my situation. So I immediately said I need to talk to A manager. She told me that the manager was gone for the day and they will call me back. So I've yet to hear from a manager to this day.