This business is not BBB accredited.Additional Locations
Phone: (570) 643-9420 Fax: (570) 646-5740 View Additional Phone Numbers PO Box 1510, Blakeslee, PA 18610
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Liquid Fence manufactures and produces natural animal repellents. Also produces organic growth stimulants for plants.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Liquid Fence Co. Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Edward P. Abraham, President Ms. R Rocky Alleshouse, Controller Mr. Peter Pape, V.P. Sales & Marketing Mr. Josh Wood, Webmaster
Pet Supplies & Foods - Retail Manufacturers & Producers
THIS LOCATION IS NOT BBB ACCREDITED
5683 Route 115
Blakeslee, PA 18610 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1510
Blakeslee, PA 18610
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Additional Phone Numbers
- (800) 923-3623(Phone)
- (888) 923-3623(Phone)
- (570) 646-5742 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I purchased two 5lb containers of Liquid Fence Snake Deterrant and followed the product's instructions to place it around my yard. Less than a week and a half later, I saw two snakes in the areas where I applied the product, while mowing the lawn. This product specifically stated that it had a 100% moneyback guarantee if not satisfied. I contacted customer service and was given a Case Reference # ********, and told to email the UPC symbols from both packages along with my purchase receipts from **** ***** to ***************************** and a refund would be issued. Two weeks after emailing this info, I hadn't received a reply so I called to follow up. I was told that they never received my email, so I emailed again. And now, another week later I still have not received a reply.
Desired Settlement: I want a refund of $64.10 issued to me since this product failed to meet my expectations. I have mailed in my UPC symbols and receipts, as instructed.
The complaint was received 6/16.
UPC and receipt received 6/26
Check requested on 6/27
Check approved on 6/28
Check to be mailed week of 7/7.
We only received a request for one bottle. In the complaint it stated there were two. Attached please find the receipt and UPC for what was submitted to us.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
It appears that he provided a name “****** ******” to us, which is likely why I couldn’t find information while we were on the phone.
He contacted us on 6/16, followed up email on 6/23, sent us only 1 of the two receipts that you faxed to me, and received a $32.05 check that was cashed on 07/11/2014 at ** ******.
I will be issuing an additional $32.05 check immediately. I would like to stress that the consumer has not attempted to contact our company since June 23, 2014. Had he notified our company of a second receipt, he would have received a second refund.
Consumer Care Supervisor
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