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BBB Accredited Business since

Terminix

Phone: (570) 383-2650 View Additional Phone Numbers 1155 Mid Valley Dr, Olyphant, PA 18447 View Additional Email Addresses http://www.terminix.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers termite and pest control services for residences and commercial enterprises. The company offers franchise opportunities. The company has 421 locations nationally, which may be either independently owned or company-owned.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Terminix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

The company's headquarters and company-owned locations throughout the country participate as BBB Accredited businesses. This means they support the Bureau's services to the public and meet our BBB Accreditation standards.
 



Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Terminix include:

  • 15 complaint(s) filed against business

Factors that raised the rating for Terminix include:

  • Length of time business has been operating
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Terminix
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1979 Business started: 01/01/1927 in PA Business started locally: 01/01/1927
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of Agriculture-PA
2301 North Cameron St, Harrisburg PA 17110
http://www.paplants.state.pa.us/index.aspx
Phone Number: 717-787-4737
The number is BU5042.

Type of Entity

Corporation

Business Management
Mr. Thomas Brackett, President Ms. Katrina Helmkamp, President Ms. Nikita Redmond, Corp Complaint Contact Mr. Alex Vitti, Branch Manager
Contact Information
Principal: Mr. Thomas Brackett, President
Principal: Ms. Katrina Helmkamp, President
Principal: Ms. Nikita Redmond, Corp Complaint Contact
Customer Contact: Mr. Alex Vitti, Branch Manager
Business Category

Pest Control Services

Alternate Business Names
Terminix International Company L.P. Terminix Pest Control
Business Management

Terminix maintains its Headquarters at 860 Ridge lake Blvd., Memphis, TN 38120.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.