BBB Business Review

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BBB Accredited Business since

Ash Maids, Inc.

Phone: (703) 820-5444 View Additional Phone Numbers 5613 Leesburg Pike Ste 8, Falls Church, VA 22041 http://www.ashmaids.com



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Description

House Cleaning


Ash Maids house cleaning begins your cleaning service by getting your home “detail clean” during the initial cleaning. Your first class is an in-depth clean of your kitchen and bathrooms, rooms in your home, after your initial cleaning they follow their Package Plan 44 item basic deep and healthy cleaning Ash maids serving northern Virginia, Maryland, and Washington Dc Monday to Saturday ,weekly ,bi weekly, 3 weeks monthly or one time cleaning move ins move outs cleaning
Ash Maids house cleaning service has 2 hour window to arrive to your home from (8 and 10 /or 10 and 12 /or 12 and 2 or 2 and 4).
Ash Maids house cleaning asks for feedback after every cleaning which allows customers to rate each team member's job in their home. They use this card to evaluate their cleaning and training efforts. They keep your ceiling fans and baseboards free of dust. They also use specifically designed equipment and selected Green supplies.
General
All Ash Maid cleaners and service providers are strictly instructed not to drink, eat or smoke in the customer’s house, use any of the customer’s electrical or electronic appliances, open any closed doors or drawers, use cleaning products on screens of TVs and computer, lift any heavy object, remove any object from the house of the customer or work alone. Each of their maids are also specially instructed not to use any appliance or equipment which is owned by the client, unless specially instructed. Moreover, Ash Maid trains each of their cleaners are not allowed to accept or sign any package which gets delivered to the house of the customer on his/her behalf, unless instructed to do so. They are also not permitted to throw any paper or document which is already not in the trash basket.
Security
Ash Maids House cleaning respect your home and its contents.  Their employees are trained never open drawers, cabinets, closets or closed doors unless instructed to do so. Ash Maids is bonded and insured. Therefore if you want an area to be cleaned, please leave it opened.

Their basic healthy cleaning

Kitchen:
Clean outside ALL appliances.
Clean outside, and inside of the microwave.
Clean all counter tops..
Clean stove ..
Clean over the stove, and remove any grease build up.
Clean, and shine sink..
Mop clean floor..
Clean, and polish outside of the cabinets..
Remove all trash..
Remove any cob webs..
Wipe kitchen table, and chairs (including baby’s high chair, and/or booster seat..
Bathrooms
Clean Tub/Shower thoroughly, remove any stains, or mildew.
Clean mirrors.
Scrub clean sink.
Remove all trash.
Scrub clean toilet bowl inside, and out including base, and behind.working2
Clean all walls, and remove any mildew build up between tiles.
Dust lights over the counter, and sink.
Vacuum bathroom carpet(s), and mop floor
Bedrooms:
Change beds (if linen left out).
Dust all furniture.
Dust all picture frames.
Remove any cobwebs.
Vacuum all carpeted areas.
Vacuum and Mop hardwood floor.
Clean all mirrors.
Dust, and clean window sills.
Dust blinds.
Dust ceiling fans (If within reach).
Clean all light switches, and door knobs removing finger prints.
Other areas:
Dust all picture frames.
Dust all furniture..
Remove any cobwebs..
Dust all shelves..
Dust all blinds and window sills..
Dust all air vents..
Dust all ceiling fans (that are within reach).
Vacuum all carpeted areas..
Vacuum and Mop hardwood floors..
Clean all light switches.
Dust all light fixtures..
Wipe all banisters, and rails..
Dust all baseboards..
Clean sliding glass door..

 

Seasonal Cleaning Ash Maids offers seasonal cleaning services in the metro area of Washington DC. They will attend to every detail of spring and fall cleaning.
1-Kitchen wash walls (all the spots left from blender use, and splashing food residue), and all cabinets. Empty and clean inside the refrigerator. Dust ceiling, corners, vents, light fixtures and fans. Clean and sanitize all light switches (throughout the house). Prevent allergy and asthma symptoms, or the spread of germs, with the professional fall and spring cleaning services from The Maids.
2-Bathrooms Clean mirror clean tub/shower thoroughly, remove any stains, or mildew. Scrub sink. E mpty trash bin Scrub toilet bowl inside out including base and behind, dust light fixture, remove any finger prints and marks from the door, vacuum carpet/mop floor. Finally, sanitize all surfaces, light switch plate, and door knob.
3-Bedrooms, and common areas: Change beds (if linen left on top of beds), dust the drapes (using special vacuum attachment). Using a damp microfiber cloth dust all picture frames. Dust the fans, air vents, and all baseboards. Sanitize all surfaces, door knobs, and light plate witches. Dust and wash window sills, and corners. Vacuum all carpeted areas, dust Blinds and window sills, empty trash bins , clean mirrors


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ash Maids, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ash Maids, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Ash Maids, Inc.
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 10

Additional Information

BBB file opened: January 06, 2006 Business started: 12/01/2006 in VA Business incorporated 11/02/2006 in VA
Type of Entity

Corporation

Business Management
Mr. Mo El Adili, Office Manager Mr. Ashraf Moustafa, President
Contact Information
Principal: Mr. Mo El Adili, Office Manager
Principal: Mr. Ashraf Moustafa, President
Business Category

House Cleaning Upholstery & Carpet Cleaning

Method(s) of Payment
Payment
If you are paying using check then please leave the check on the kitchen counter and mark is as payable to Ash Maids Inc. If you are making the payment by credit card then please call their main office one day before the service at 1(855)Ash Maids or 1(855)274-6243. Their maids are especially instructed not to begin cleaning unless payment is made. If you require move out cleaning services, then you can either pay by credit card or by cash.In case you wish to cancel a scheduled cleaning appointment, you must call their office personnel atleast 48 hours prior to the service time. If you do not do so, you will be charged a fee of $35. Remember that Ash Maids charge $25 for any returned check and $35 if their maids do not get access to your house for a cleaning appointment. Ash Maids will return the next day to re-clean any area which was not up to satisfactory standards if you inform them within 24 hours.
Alternate Business Names
Ash Carpet Ash Cleaning Service
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.