Business ProfileforUGI Heating Cooling & Plumbing

It started when the pump to hot water tank would not stop running. I called *** with whom I had a service contract. *********** tech determined the hot water tank was leaking and stated it needed to be replaced. The tech turned off the water to the hot water tank. The tech then contacted ************************* of ******** who made an appointment for the next day (10-26-22) *********** tech left and it was 5-6 minutes later that the water pump began running again. I called the *** service number and asked if the service tech could return . He could not have been that far from by home. I was told no one could return for TWO DAYS. So I turned the furnace off again. I also turned it off after my first call because the call center could not provide any trouble shooting info. 10-26-22 ************************* of *** HAVC came and sold me a hot water tank for $3,000.00. 10-28-22 ******** installers arrived to put in the new hot water tank. The installers took about 6 hours to install the tank. Then they showed me the new tank. It was nothing like what was sold to me. Then the installer tells me that if a service tech needs to access a part on the tank he would need to cut through the wall from the ********* asked the installer way did he install this tank. The installer replied that when he opened the box and seen it was not the right tank he called his supervisor who told him to install it .After this expierence with *** I called another heating contractor who agreed to remove the hot water tank and install a new hot water system. 11-02-22 Spoke with ************************* ******** I informed him that my heating contractor would remove *** hot water tank. He was ok with that and refund my $3,000.00. 11-08-22 Spoke with ************************* and explained it would be a little while longer for my heating contractor to remove the tank due to other jobs that he was working on. ************************* informed me that his manager ( *****************) did not want to refund full price becaues it was taking to long to remove the tank and labor costs. 11-16-22 My heating contractor installed new hot water system. Due to family death and other medical issues and than the Christmas holidays I did not contact ************************* until 01-05-23 and renewed my request for a refund. ************************* *************) had his manager ***************** *************) contact me after a short conversation **************** agreed to refund my $3000.00. He went on to add that the employee who does that would process the refund the week of 01=09-23. That did not happen. I called three times 01-10-23, 01-13-23, 0116-23.