BBB Business Review

BBB Accredited Business since

Washington Gas Energy Services, Inc.

Additional Locations

Phone: (703) 793-7500 View Additional Phone Numbers 13865 Sunrise Valley Dr  Ste 200, Herndon, VA 20171


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Washington Gas Energy Services (WGES) provides affordable natural gas, electricity, and green product options to more than 350,000 residential and business customers throughout Maryland, Virginia, Delaware, Pennsylvania and the District of Columbia. WGES is not the same company as Washington Gas.  WGES is an affiliate of Washington Gas, a natural gas utility in the Washington, D.C. metropolitan area for over 150 years.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Washington Gas Energy Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Washington Gas Energy Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 85 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 15
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 45
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Washington Gas Energy Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 2001 Business started: 01/01/1996 in VA Business started locally: 01/01/1996 Business incorporated: 09/09/1987 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The number is IR-227.

Public Service Commission-MD
6 St. Paul Street, 16th Floor, Baltimore MD 21202
Phone Number: 410-767-8000
Fax Number: 410-333-6495
The number is IR-324.

Public Service Commission-DC
West Tower, 1333 H Street, N.W., Washington DC 20005
Phone Number: 202-626-5100
Fax Number: 202-393-1389
The number is GA-03-3-4.

Public Service Commission-DC
West Tower, 1333 H Street, N.W., Washington DC 20005
Phone Number: 202-626-5100
Fax Number: 202-393-1389
The number is EA-00-6-3.

State Corporation Commission (SCC)-VA
P.O. Box 1197, Richmond VA 23218
Phone Number: 804-371-9967
Fax Number: 804-371-9211
The number is G-8.

Type of Entity


Business Management
Mr. Harry A Warren Jr., President Ms. Aileen P Cannon, Customer Care Manager
Contact Information
Customer Contact: Ms. Aileen P Cannon, Customer Care Manager
Principal: Mr. Harry A Warren Jr., President
Business Category

Energy Service Companies Energy Management & Conservation Consultant Natural Gas Companies

Alternate Business Names
Additional Information

WGES is a subsidiary of WGL Holdings and an affiliate of Washington Gas, a regulated utility.


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Professional AffiliationsX

Types of Complaints Handled by BBB

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BBB Complaint Process

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What government actions does BBB report on?

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