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BBB Accredited Business since

Pep Boys

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Phone: (215) 430-9000 Fax: (215) 430-9991 View Additional Phone Numbers 3111 W Allegheny Avenue, Philadelphia, PA 19132 View Additional Email Addresses http://www.pepboys.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pep Boys meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pep Boys include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1117 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1117 complaints closed with BBB in last 3 years | 367 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 80
Billing/Collection Issues 32
Delivery Issues 18
Guarantee/Warranty Issues 26
Problems with Product/Service 961
Total Closed Complaints 1117

Additional Complaint Information

This report reflects customer experience at Pep Boy locations all across the country.

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Pep Boys
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 3
Negative Experience 24
Total Customer Reviews 30

Additional Information

BBB file opened: February 01, 1979 Business started: 01/01/1921 in PA Business started locally: 01/01/1921
Type of Entity


Business Management
Mr. Scott P. Sider, CEO Ms. Kimberly Brown, Operations Manager Ms. Chris Mancuso, Accounts Payable Ms. Robin Searl, Customer Relations Coordinator
Contact Information
Customer Contact: Ms. Robin Searl, Customer Relations Coordinator
Principal: Mr. Scott P. Sider, CEO
Business Category

Auto Parts & Supplies - New Auto Repair & Service Auto Services Battery Supplies Brake Service Auto Body Repair & Painting

Alternate Business Names
Parts USA Pep Boys Auto Parts & Service Pep Boys Auto Parts, Tires and Service

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.