BBB Business Review

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Description

Welcome to EuroMotorcars Germantown!
Our goal as a luxury Mercedes-Benz dealership is to bring a new ownership experience to our customers in the Maryland, Virginia and the Washington, DC area. We have won plenty of awards since we opened our doors in 2004 but in the end it all boils down to the experience that our customers tell us about when
they leave our dealership or when they keep coming back. This is only possible with the help of our knowledgeable and friendly team.
Mercedes-Benz in Germantown is a full service facility. You will find our New Car and Used Car Department with plenty of inventory to choose from and a large display area with over 100 cars right in the front of the dealership. Whether you are looking for the brand new C-Class, the revolutionary E-Class, the
luxury S-Class, a Mercedes-Benz SUV or certified preowned cars, we have them all.
Our Service and Parts Department is conveniently located behind the showroom. Here you can find our Parts Department with a boutique full of genuine Mercedes-Benz accessories as well as our Appearance Center.
We believe that we can assist you with Mercedes-Benz sales, financing, and leasing as well as service and parts. We even have a paint and dent repair specialist who is working closely with our service team.
We invite you to visit us to enjoy a one of a kind Mercedes-Benz experience here at Euro Motorcars Germantown in Maryland.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Euro Motor Cars meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Euro Motor Cars include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Euro Motor Cars
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 2004 Business started: 01/01/2004 Business incorporated 04/01/2004 in DE
Type of Entity

Corporation

Business Management
Mr. Farokh Bagha, GM/President Ms. Kerstin Deleaver, Business Development Manager Ms. Daniela Ramos, Office Manager
Contact Information
Principal: Mr. Farokh Bagha, GM/President
Customer Contact: Ms. Kerstin Deleaver, Business Development Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Electric Service Auto Inspection Stations Auto Paintless Dent Repair Auto Parts & Supplies - New Auto Parts & Supplies - Used & Rebuilt Auto Parts & Supplies - Wholesale & Manufacturers Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Auto Repair & Service Auto Repair & Service - Equipment & Supplies Auto Accessories Auto Appraisers Auto Body Repair & Painting

Products & Services

Euro Motor Cars sells the following brand(s): Mercedes-Benz, smart, Mercedes-Benz, smart, smart

Euro Motor Cars offers the following product(s): Luxury vehicles, environmentally friendly vehicles, electric vehicles

Alternate Business Names
Euro Motorcars Inc EuroMotorcars Germantown Euromotors Germantown
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.