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BBB Accredited Business since

Blaise Alexander Chevrolet Buick

Additional Locations

Phone: (570) 368-8677 Fax: (570) 368-1010 View Additional Phone Numbers 933 Broad St, Montoursville, PA 17754 http://www.blaisealexander.com

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Description

This company sells and services new and used autos. They are an authorized Chevrolet,Buick,Cadillac, GMC Truck, Kia, Subaru, Ford, Nissan, Chrysler, Jeep, Dodge, & Toyota Dealership with 9 locations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blaise Alexander Chevrolet Buick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Blaise Alexander Chevrolet Buick include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 16 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 16

Additional Information

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BBB file opened: September 14, 1987 Business started: 08/01/1980 in PA Business incorporated: 07/28/1980 in PA
Type of Entity

Corporation

Business Management
Mr. Blaise Alexander, President Mr. ALAN SHANHOLTZ, GENERAL MANAGER Mr. Adam Alexander, Sec/Treasurer Mr. Dave Hornline, Service Manager Mr. Matt Lutz, Vice President Mr. Mike Mcrae, Gen. Mgr. Mr. John Panko Ms. Meredith Powell, Assistant
Contact Information
Principal: Mr. Blaise Alexander, President
Principal: Mr. ALAN SHANHOLTZ, GENERAL MANAGER
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting

Alternate Business Names
Alexander Buick Cadillac GMC Truck Alexander Family Buick GMC Truck Alexander Kia Alexander Nissan Alexander Subaru Aubrey Alexander Toyota Blaise Alexander Chrysler Jeep Blaise Alexander Ford Blaise Alexander Ford of Ephrata Blaise Alexander Greencastle Blaise Alexander Hyundai Mazda Blaise Alexander Phillipsburg

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1080 E College Ave

    State College, PA 16801 (814) 234-4321 (877) 253-4141

  • THIS LOCATION IS NOT BBB ACCREDITED

    113 Walton Street

    Philipsburg, PA 16866 (814) 342-3223 (800) 462-1519

  • 125 Lycoming Mall Road

    Pennsdale, PA 17756 (570) 546-4925

  • 1325 N Susquehanna Trl

    Selinsgrove, PA 17870 (570) 743-1171 (800) 983-7235

  • THIS LOCATION IS NOT BBB ACCREDITED

    1703 W College Ave

    State College, PA 16801 (814) 234-2886

  • 2265 Old Turnpike Rd

    Lewisburg, PA 17837 (570) 524-2079

  • 2501 Lycoming Creek Rd

    Williamsport, PA 17701 (570) 494-0121 (800) 326-8113

  • 2830 Lycoming Creek Rd

    Williamsport, PA 17701 (800) 998-1965 (570) 494-1170

  • 399 Central Boulevard

    Bloomsburg, PA 17815 (800) 598-5089 (570) 784-0794

  • 620 N. Reading Rd.

    Ephrata, PA 17522 (717) 733-4700

  • 650 N Antrim Way

    Greencastle, PA 17225 (717) 597-2133 (877) 250-6401

  • 800 Market St

    Sunbury, PA 17801 (800) 326-9230 (570) 286-4541

  • 933 Broad St

    Montoursville, PA 17754 (570) 368-8677 (800) 326-9260

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (800) 326-9260(Phone)
  • (570) 368-2987 (Fax)
  • (570) 601-1840 (Fax)
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Complaint Detail(s)

3/31/2014 Advertising/Sales Issues
11/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I believe that damage was done to my vehicle while at Blaise Alexander Subaru for a routine service appointment. I do not feel that they are working to resolve the claims in a professional manner. I was primarily in contact with the Service manager of Blaise Alexander Subaru. I had to call him multiple times about the status of our situation, and he made no effort to contact me or make me feel as though it was an important situation to him or the company. They claimed that they did not have anything to do with the damages before ever assessing the vehicle, and are relying solely on the word of their technician and denying any responsibility for said damages. The damage to the tires was severe, and it was very unprofessional for me to be allowed to leave the premises with the the tires in that condition. Had the damages caused an accident while on the road, I could have lost my life, or taken others needlessly.

Desired Settlement: I would like full replacement of the two damaged driver's side wheels, and all 4 of my tires must be replaced because my vehichle requires all tires to have the same amount of tread wear, also the vehicle will need an alignment

Business Response:

10/18/2013

Re: ***** ***** ******

**. ****** was in for a service appointment on October 7, 2013 for an oil change and  a noise  in the suspension. We did the oil change and addressed his concern and found the front sway bar links loose.  We tightened the front sway bar links, test drove and  the concern was addressed and repaired.

Our trained service advisors and  technicians  do a visual inspection of our customers vehicles and note any damages or needs prior to servicing the vehicle.  No such damages were reported before or after  the vehicle was serviced by our technician.  **. ******  picked up his vehicle on October 7, 2013 before closing and did not address any other concerns with our service department.

**. ****** called  on October 10, 2013, early evening, accusing us of damaging his vehicle on October 7, 2013.  He then called on October 11, 2013, and talked to ***** ******, our service manager.  On October 14, 2013,  three of my managers met with **. ****** at his residence to address his concerns and to take pictures of the vehicle.  After concurring with my managers we found that we are not at fault for the damages on **. ******s vehicle.

 

**** ******

General Manager 

Blaise Alexander Subaru 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

10/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Inferior repairs. DAMAGES to vehicle. They refuse to even try to Resolve ISSUES!! WOULD NOT RECOMMEND!!!!

Desired Settlement: at one would point, I was willing to leave vehicle to have it repaired property, and damages corrected!!. But after I was called to see if I was available for a schedule appointment with the General Manager and technician and I agreed to time and date. They had no intentions of even trying to resolve issues!!!!! The GENERAL MANAGER OR TECH. did not even show.

Business Response: This customer had her vehicle in for a trip check, new tires, and new brakes.  After looking at the vehicle we made some recommendations to the customer and they authorized all of the work.  The day after she picked up the vehicle she came back accusing us of damaging all 4 of her wheels.  Both the service manager and the technician that worked on the car stated the wheels where damaged when the vehicle was brought in and said the type of damage was clearly from “curbing” and did not show signs of damage from tire changing. I was not involved in the situation at the time when she was supposed to meet with the general manager so I don’t know if someone told her he would be here for her to talk to when she came in. Several weeks later we received a credit card dispute stating the work to the vehicle was never performed.  We sent copies of the signed Repair Orders to the credit card company showing the customer signed when picking up the vehicle and the credit card company ruled in our favor. After receiving the BBB complaint on September 21st I called ***. ********* and offered to meet her at the dealership to look at the damaged wheels myself and would help her get them repaired.  She said she would call me back if she wanted to take me up on the offer after she talked to her husband.  I have not heard anything from her and left a message for her on September 25th asking her to call me back.  As of Today, September 27th I have not heard back from her.  Until she comes to the dealership to meet with me I don’t think there is anything further I can do to resolve the issue. Joel    

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/29/2013 Problems with Product/Service | Complaint Details Unavailable
4/22/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/16/2012 Problems with Product/Service
8/13/2012 Problems with Product/Service
7/31/2012 Problems with Product/Service
4/28/2012 Problems with Product/Service
4/10/2012 Problems with Product/Service
2/14/2012 Problems with Product/Service
2/3/2012 Problems with Product/Service
12/14/2011 Problems with Product/Service
11/15/2011 Advertising/Sales Issues
11/1/2011 Problems with Product/Service
10/14/2011 Advertising/Sales Issues
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