BBB Business Review

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BBB Accredited Business since

Blaise Alexander Chevrolet Buick

Additional Locations

Phone: (570) 368-8677 Fax: (570) 368-1010 View Additional Phone Numbers 933 Broad St, Montoursville, PA 17754 http://www.blaisealexander.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company sells and services new and used autos. They are an authorized Chevrolet,Buick,Cadillac, GMC Truck, Kia, Subaru, Ford, Nissan, Chrysler, Jeep, Dodge, & Toyota Dealership with 9 locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blaise Alexander Chevrolet Buick meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blaise Alexander Chevrolet Buick include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 13
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blaise Alexander Chevrolet Buick
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 14, 1987 Business started: 08/01/1980 in PA Business incorporated: 07/28/1980 in PA
Type of Entity

Corporation

Business Management
Mr. Blaise Alexander, President Mr. ALAN SHANHOLTZ, GENERAL MANAGER Mr. Adam Alexander, Sec/Treasurer Mr. Dave Hornline, Service Manager Mr. Matt Lutz, Vice President Mr. Mike Mcrae, Gen. Mgr. Mr. John Panko Ms. Meredith Powell, Assistant
Contact Information
Principal: Mr. Blaise Alexander, President
Principal: Mr. ALAN SHANHOLTZ, GENERAL MANAGER
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Diagnostic Service Auto Parts & Supplies - New Auto Repair & Service Auto Body Repair & Painting

Alternate Business Names
Alexander Buick Cadillac GMC Truck Alexander Family Buick GMC Truck Alexander Kia Alexander Nissan Alexander Subaru Aubrey Alexander Toyota Blaise Alexander Chrysler Jeep Blaise Alexander Ford Blaise Alexander Ford of Ephrata Blaise Alexander Greencastle Blaise Alexander Hyundai Mazda Blaise Alexander Phillipsburg
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.