Lunch 'N Learn Workshop

BBB Accredited Businesses are invited to join our expert staff as we discuss best practices for managing customer complaints.

May 06, 2014 - May 06, 2014   12:00 PM - 1:00 PM

Turning Frowns Upside Down: Best Practices for Responding to Customer Complaints

Join BBB Dispute Resolution staff at this relaxed Lunch 'N Learn workshop that will explore the best strategies for dealing with customer complaints. Bring your questions about how best to deal with current or past customer complaints. Our Dispute Resolution staff provide you with some key approaches to effectively bringing a complaint to a reasonable resolution and will review how the BBB complaint process works. 

When: Tuesday, May 6, 2014

Time: 12:00 p.m. to 1:00 p.m.

Where: BBB Boardroom (#220-1175 Cook Street)

Cost: FREE

Space is limited so please register early. Registration deadline is Friday, May 2, 2014. To register please email Aldyne at 

Bring your own lunch and beverage.

Free 2 hour parking is available on the street outside the BBB office.

For more information contact Aldyne at 250.386.6348 ext. 101 or