Business ProfileforDirect Communications

AVOID AT ALL COSTS!!!! TERRIBLE CUSTOMER SERVICE!!I've been a customer for 3 1/2 years. I've put up with them despite not getting the speeds promised and getting way overcharged compared to people that live in the valley. My biggest gripe is with the customer service like everyone else on here. DC has been the only provider in town so their customer service doesn't have to be very good. Now that there are options you would think they would up their game but that's not the case. When they announced their new pricing model I changed immediately and followed the instructions even though it wasn't intuitive doing it on their website. I wasn't sure I did it right and called customer service. They assured me it was fine and it would be adjusted. The next month my statement showed the same price and speed that I had been paying for. I figured it would take a billing period to reflect the change so imagine my surprise when my statement came in and it was the same.I called customer service and mentioned changing my plan and calling customer service. The agent stated that she didn't see any notes on my account so when I asked for my bill to be adjusted to the plan I had changed and thought I had for two months, she refused. I told her that I absolutely made the change according to the website and then called. It isn't my job as the customer to "make a note on my account when I called."She refused to credit me the difference despite everything. I told the agent that I'm going to look at finding another provider and cancelling my service. Several of my neighbors have a similar story where DC **************** failed them too.