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      Country
          Country

          Find a Location

          Extra Space Management, Inc. has 657 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Extra Space Management, Inc.

              2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

              BBB Accredited Business
            • Extra Space Storage

              8900 Murray Ave Gilroy, CA 95020-3616

            • Extra Space Management, Inc.

              1318 N 1075 W Farmington, UT 84025-2979

              BBB Accredited Business
            • Extra Space Management, Inc.

              5572 S Van Winkle Expy Salt Lake City, UT 84117-7324

              BBB Accredited Business
            • Extra Space Management, Inc.

              10760 SW 186th St Miami, FL 33157

            Business ProfileforExtra Space Management, Inc.

            Storage Units
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.43/5stars

            Average of 755 Customer Reviews

            Customer Complaints

            1,167 complaints closed in last 3 years

            357 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/24/2009

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Extra Space Management, Inc. has 657 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Extra Space Management, Inc.

                2795 E Cottonwood Pkwy Ste 400 Cottonwood Heights, UT 84121-7033

                BBB Accredited Business
              • Extra Space Storage

                8900 Murray Ave Gilroy, CA 95020-3616

              • Extra Space Management, Inc.

                1318 N 1075 W Farmington, UT 84025-2979

                BBB Accredited Business
              • Extra Space Management, Inc.

                5572 S Van Winkle Expy Salt Lake City, UT 84117-7324

                BBB Accredited Business
              • Extra Space Management, Inc.

                10760 SW 186th St Miami, FL 33157

              BBB File Opened:
              7/17/2001
              Years in Business:
              40
              Business Started:
              9/26/1983
              Business Started Locally:
              9/26/1983
              Business Incorporated:
              9/26/1983
              Accredited Since:
              8/24/2009
              Type of Entity:
              Corporation
              Alternate Business Name
              • LifeStorage
              • UStoreIt
              • Extra Space Storage
              Business Management
              • Ms. Lacie Walker, Marketing Specialist
              • Mr. Joseph Margolis, CEO
              Contact Information

              Principal

              • Mr. Joseph Margolis, CEO

              Customer Contact

              • Mrs. Chanel Pickens, Operations Specialist
              • Mrs. Julie Baukus, Operations Program Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Renting a storage unit

              Customer Complaints

              1,167 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/15/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On January 18, 2023, I got a storage unit from extra space storage. I had currently already had another unit with them. They were advertising that if you purchased/rented your unit online, there was a cheaper rate. So that's what I did. The unit was advertised at $168 per month. I paid that rate until May of 2023, where they increased my rate to $248 per month. I did not receive any notice or consult prior to this increase. When I called to verify, the lady told me that this was only a 3-month special. I explained to her that I did not receive any sort of notice and that it was not advertised like this online and she then responded with, "Sir, in the agreement you signed, it states that we reserve the right to increase your rate at any time and that notice was supposed to be sent in the mail, are you sure you didn't receive it?", we confirmed that they have the correct address on file and I looked for the agreement in my email and was never sent a copy for my records. I asked her to provide me with it and she said she would but never did. I didn't fight it much further because I really had no other options for storage. Just last month, February 2024, they increased my rate again, this time to almost $300. I called to verify and explain that they had just increased my rate in May of 2023, not even a year ago. She said that people coming in were paying over $300 for my unit. I explained to her that again I did not receive any notice or warning about this increase. She said that she would drop my rate back for that one month and see what she could do going forward. My rate was still increased to over $270. I took screenshots of their current online advertisement, and it still reads as though there is a completely different rate for signing up online. It seems to me that this is ongoing false advertisement.
              Read More

              Customer Reviews

              755 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John K

              5 stars

              02/19/2024

              I have a complaint against Extra Space Storage **** that took over my Life Storage account in in ***********, *****. First of all, I am stationed overseas in ******* and was never late on my payments. I had my storage unit for the last four years without any issues. I received regular emails about price increases and anything else that pertained to my storage. Everything was great until I got a Move Out Confirmation e-mail from Life Storage on 16 Nov 2023 notifying me that all my belongings had been moved out of the storage unit. When I contacted my storage company, I was informed that all my belongings had been auctioned off the day before??? I immediately contacted my bank, ************* about the payments. Chase customer support identified that the automatic payments were canceled by the vendor. When I confronted Life Storage with these facts, they then informed me Life Storage was bought out a few months earlier by another company. (Extra Space Storage ****). The clerk explained that since it was another company, the payments needed to be setup again. I was dumbfounded! I never received any correspondence from the new company. After investigating further, I found the new company had sent all notifications about my account by regular mail to my previous address not my current mailing address! If Extra Space Storage had looked at the accounts they took over they might have noticed that.So, all this could have been averted. Before Life Storage was bought out by Extra Space Storage I had received all notifications via e-mail. I even recived my move out notice by e-mail from Life Storage. From several reviews I have read, it appears this company has a bad reputation for not communicating! Please look elsewhere for another company who cares! I have lost years of family heirlooms and priceless memories!

              Local BBB

              BBB Mountain West

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