Business ProfileforCTI Roofing

In July 2019 CTI Roofing put a new roof on my house. It came with a 5 year warranty. In July 2022 I got into my attic and saw mold growing on the plywood. I looked for obvious signs of leaks but couldn’t see any since it was summer and hadn’t rained for weeks. I contacted some companies that treat mold, but couldn’t afford to have them treat it. I bought a mold treatment product from Home Depot and treated the mold myself. I assumed that was the end of it. In March 2023 I had to get back into my attic. When I did, I looked at the mold and saw that it had gotten worse. At this point I contacted CTI and asked them to come inspect my roof for signs of leaks. It took a couple of months for someone to come out and assess my roof. They came out in the summer when it hadn’t rained for weeks. Their assessment was that the roof was not leaking and that the mold was being caused by inadequate ventilation. I had owned my house for almost 10 years at that point and had never had a problem with mold in the attic prior to 2019 when CTI replaced the roof. In December 2023 I had water come through the vent in the ceiling of my bathroom. I got back into the attic and inspected the roof. I could see water dripping from dozens of nails on the north side of the roof. I contacted CTI and told them my roof was leaking and I needed someone to come look at it. After several calls I was finally able to get an appointment scheduled. They didn’t show up for that appointment and didn’t call to reschedule it until 4 hours after the time of the appointment had passed. After several more calls I finally got someone to come look at the roof. They agreed that it was leaking and that they could see daylight through the roof. They said someone would be out to address it within a few days. That was January 19. No one has come to my house. I have called dozens of times and have only gotten ahold of a person once. They never answer the phone or return calls. I need my roof repaired and mold removed.