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          ZAGG, Inc. has 1 locations, listed below.

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            • ZAGG, Inc.

              910 W Legacy Center Way Ste 500 Midvale, UT 84047-5768

            Business ProfileZAGG, Inc.

            Protective Covers

            Contact Information

            910 W Legacy Center Way Ste 500

            Midvale, UT 84047-5768

            Visit Website
            (801) 263-0699

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1.13/5

            Average of 111 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            212 complaints closed in last 3 years

            103 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company manufactures and sells invisible shields for electronic products.

            Business Details

            Location of This Business
            910 W Legacy Center Way Ste 500, Midvale, UT 84047-5768
            BBB File Opened:
            8/16/2006
            Years in Business:
            20
            Business Started:
            4/2/2004
            Business Started Locally:
            4/2/2004
            Business Incorporated:
            8/21/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • ZAGG Incorporated
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Sidney Collver, Customer Contact
            Contact Information

            Principal

            • Ms. Sidney Collver, Customer Contact

            Customer Contact

            • Ms. Sidney Collver, Customer Contact
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            212 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On August 25, 2023 I purchased their product at Best Buy to protect the new iPhone I bought. The product is a glass protective cover for the iPhone. I paid $39.99 CAD plus taxes, and was assured there was a lifetime warranty for the product. Within 6 months the cover was cracked so I tried to get my lifetime replacement at Best Buy. Continued for about 2 months and they never had it, so I contacted ZAGG directly on January 26, 2024. When trying to get my replacement, it showed that I had to pay about $10 CAD - so I contacted them and they provided me a code, and I ended up paying $2.99 (probably USD) to have the product sent to me. I was not happy but agreed to it. The product lasted less than 2 months and it is cracked again. When I went to the site to see what would cost me to obtain yet another replacement the cart shows $25 as the cost. I contacted support and Brittani said this: Our InvisibleShields are not indestructible, in fact they are actually designed to crack upon impact, whether they are accidentally dropped or bumped against hard objects, a number of things could happen to cause it to crack. This is absolutely ridiculous. I am 51 and work from home. I never drop or bump or throw my phone - I have no idea how this screen keeps cracking. For ZAGG to expect a customer to pay $10 to $25 every time one of their shields crack it is unreasonable and unacceptable! This is very deceptive.
            Read More
            Read 211 More Complaints

            Customer Reviews

            111 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica G

            04/19/2024

            We really should be able to give no stars these days!! Zagg is ZERO stars. Paid $60 for a screen protector and it literally shattered while putting it on. I followed the videos and made sure I was doing it right. Went online to register and order a replacement and it was supposed to get here April 12 and it still is not here. This is the biggest SCAM. DO NOT PURCHASE!! Waste of money! I've have better ones off amazon for $10 or less. I'd rather have a stock then deal with this company!

            ZAGG, Inc. Response

            04/22/2024

            Thank you for reaching out to ZAGG about your delivery concerns. We are sorry to hear the order we shipped to you on April 8th, 2024, has not arrived. We can certainly understand how upsetting that *** be. Please understand that once we ship an order, we no longer have any control over that package. The shipper you chose was *** **************** and even though they are typically very reliable, tracking scans can be missed and sometimes packages are lost while in transit. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way with the Limited Lifetime Warranty. We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. We have refunded you for your order and you are welcome to place another warranty should you choose too.
            Read 110 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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