Business ProfileforFCS Community Management

I am writing to file a formal complaint against FCS Community Management for their failure to fulfill their contractual obligations regarding the maintenance of common areas in ****************************. Despite repeated requests and complaints from residents, the company has consistently neglected its duty to maintain the property, leading to a decline in the quality and safety of our living environment.The management company is contracted to maintain common areas, including landscaping, waste management, and general upkeep. However, they have allowed these areas to decay and become dilapidated. For example, dog waste is left to accumulate, creating unsanitary conditions. Dead trees, which pose a safety hazard, are left to fall over, and plants that the community has paid to have planted and maintained are left to die. This neglect not only detracts from the aesthetic appeal of our community but also impacts our quality of life and property values.Furthermore, the company's employees have demonstrated a lack of competence and effectiveness in their roles. Requests for maintenance are often ignored or inadequately addressed. On more than one occasion, I have been provided with false information by the management, leading me to seek legal assistance to resolve these issues.It is disheartening to see our community's standards decline due to the management company's inaction. Residents pay fees with the expectation that the common areas will be properly maintained. Instead, the company appears to be more interested in collecting fees than in providing the services they are contracted to deliver.I urge the Better Business Bureau to investigate this matter and hold FCS Community Management accountable for their failure to meet their obligations to our community. Our residents deserve to live in a well-maintained environment, and it is unacceptable for the management company to neglect its responsibilities.