This Business Is Not BBB Accredited

Pictureline, Inc.

Pictureline, Inc.

(801) 364-1200

Pictureline, Inc.

28 years in business
305 W 700 S
Salt Lake City, UT 84101-2608
Fax Numbers
  • (801) 531-0200
Additional Phone Numbers
  • (800) 748-8200
Additional Email Addresses
  • sales@pictureline.com
  • support@pictureline.com
BBB File Opened: 12/17/2002
Business Started: 02/15/1989
Business Started Locally: 02/15/1989
Business Incorporated: 07/28/1992 in UT
Type of Entity
Corporation
Business Management
  • Mr. Jens Bach Nielsen, President
Business Category
  • Photography Equipment
  • Video Equipment Rentals
  • Computer Hardware

Products & Services
This company offers digital and traditional imaging products. They also deal with computers, printers and scanners.
Service Area
We service the following area(s): Utah
Alternate Business Names
  • Pictureline.com
Methods of Payment
  • Pictureline accepts all major credit cards and paypal.
Refund & Exchange Policy: 

We want everyone that shops at pictureline to receiveproducts in perfectly pristine condition. Our return policy reflectsthis commitment to our customers, and we hope that it's a win-win foreveryone! We accept returns up to 14 days from the date of receipt for all products that meet the following requirements:
Items must be unused and unopened.
Items must be returned in original condition, and all warrantycards, product manuals, etc. must be in original, unaltered condition.

What Can I NOT Return?
Opened and/or used items.
Sensitized materials, such as film, photographic paper, liquid chemicals, etc.
Items received in anything other than original condition.
Any Apple products.
Any DJI products.

What If I Get A Defective Item?
If you receive a defective product, we will happily replace your product at no cost to you!
All defective returns must be made within 14 days of receipt ofproduct. Full manufacturer warranties are supplied with merchandisepurchased from pictureline.com. Please call if you have any questionsregarding the repairs or services covered under a manufacturer warranty.
Can I Return Special Orders?
If you'd like to return a product you purchased that is not aregularly stocked item in our store, we will happily do an exchange orrefund your credit card. There will be, however, a 15-20% restocking feefor us to send the product back to the manufacturer as they charge usto ship the product back to them. This fee is determined when we contactthe manufacturer and notify them of the return.
How Do I Return My Item?
1. First we need to make sure your item is returnable, so give ourorders department a call at 1-800-748-8200 so we can get you properauthorization.
2. Once you're authorized, just ship your item back to us!
Pack all items to be returned in a sturdy shipping carton. (Use the original if you want!)
Enclose a copy of your sales receipt. Keep the original for your records!
Ship it back by the method of your choice. We suggest you ship by an insurable method, just to be safe!

How Do I Get My Refund?
On approved returns, refunds will be issued for the amount of theproduct less the 5% credit card processing fees and any manufacturersrestocking fees that may apply.
Credit for returns are normally processed within 3 business days from the date we receive the merchandise.
Credit will be applied to the credit card given online when the original order was placed.
Shipping and handling fees are not refundable.*
Exchanges can easily be arranged by contacting us at returns@pictureline.com. Please be sure to include your order number in the subject line. You can also contact us at 1-800-748-8200.

*pictureline.com is not responsible formerchandise damaged by customer misuse or failure to follow instructionsspecified in the supplied owner’s manual. pictureline.com policies andprocedures may not at all times comply with pictureline retail storepolicies. pictureline.com is not responsible for typographical orillustrative errors. Please see store or call for details.

A+

Overview

pictureline opened in Salt Lake City in February 1989 as a small one-man operation dedicated to providing exemplary service to all who crossed the threshold. Twenty-eight years and twenty employees later, that credo of exemplary service remains, not only to those visiting our store but also to those visiting us on the web. We provide fast and honest service, email order updates, and prompt special orders with the courtesy as if it were still a one-man shop.
When pictureline opened, it was primarily a supplier to commercial professional photographers.  As digital has revolutionized the photographic industry, we have gone through several changes as well. pictureline is currently a top-of-the-line camera store that caters not only to the professionals but also to anyone who loves photography.  We have carefully chosen every product line that we carry and stand behind every product that we sell. We have never once carried a grey market product in our 27 years of business, and we never will.  
With a long-time expert staff, we are here to ensure that every detail of your experience meets or exceeds your expectations.  We are here to help you realize your best still (and moving) images. Our anchor brands include Canon, Nikon, Epson, Manfrotto, Lowepro, Sandisk, Sony and several others.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Pictureline, Inc.

This Business Is Not BBB Accredited

Pictureline, Inc.

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