Business ProfileforDavinci Virtual, LLC

we had a virtual office lease in *********** **** and chose to transition to *************** ******* in january 2024. We paid a month of lease for ******* at both locations to ensure we received our mail will we forwarded our mail. Our mail was not received and they could never tell me why so i asked for a refund since services were not rendered at the *********** location. I have been calling since the first week of February trying to get resolution and i had to call numerous times. Once i got a hold of someone they would told me they would investigate and get back with me and never did. I had to call back numerous times to get an uodate then they just told me they couldn't investigate because i no longer was a client of the *********** location only of the *************** location. I asked for a refund for the 1 month in *********** and ****** agreed and advised i would receive an email for a credit for one month. I still have not received any email. I called to follow up and the billing supervisor told me she would do the same and once again have not received anything.