Business ProfileforNu Skin Enterprises, Inc.

I have been unable to get into my Vera account to sync my LumiSpa. After trying to log in several times, I was unable to log into the app to use my Lumi. Because I was unable to login to my account, I created a new account. After setting up a new account, I was unable to sync my Lumi. I received an error message that "This device is already connected to account **********. To resolve this, sign into account USXXXX3784 in Vera and forget this device from the Device Settings page." I have tried to login to the previous account several but I have been unsuccessful. I also tried to do a hard reset and that did not work. I contacted technical support and spoke to a Maria. Maria informed me that my account had been terminated because it had not be used in six months. I had been using my Lumi with app so I'm not sure why my account was terminated for lack of using it. Unfortunately, Maria was unable to help but promised that she would contact someone else in Tech support and would call me back the next day at 7:00 pm. I have not heard from her and I still cannot use my Lumi with the app. I paid too much money for the Lumi to not be able to use it the way it is intended. I have had issue with NuSkin in the past when I was a brand affiliate. They emailed me and said I posted something that was against their policies and procedures and I had two days to respond. During that time I was having problems with my email account and did not get the email until a few weeks later. By that time they had terminated my account. I sent and email to let them know what happened and I never got a response. I was posting the same things that my upline posted but none of their accounts were terminated. Even after that I still remained a faithful customer until I got locked out of my account again. I really believe the company is racially biased because there aren't many Black people in the company or representing the company. I just want to sync my Lumi so that I can use it with the app.