This Business Is Not BBB Accredited

Primary Residential Mortgage, Inc.

Primary Residential Mortgage, Inc.

(801) 596-8707

Primary Residential Mortgage, Inc.

20 years in business
1480 N 2200 W
Salt Lake City, UT 84116-4127
Fax Numbers
  • (800) 255-2792
  • (801) 596-9557
  • (801) 533-3049
Additional Phone Numbers
  • (801) 266-1001
  • (801) 476-4663
  • (801) 302-8338
  • (801) 733-7700
  • (801) 489-8181
  • (801) 566-7722
  • (801) 274-2130
  • (801) 392-0486
  • (801) 446-5093
  • (801) 446-5295
  • (801) 326-1314
  • (435) 673-3972
  • (435) 635-0458
Additional Website Addresses
BBB File Opened: 12/17/1998
Business Started: 05/13/1997
Business Started Locally: 05/13/1997
Business Incorporated: 06/12/2001 in UT
Type of Entity
Business Management
  • Ms. Jennifer Routh, Director of Business Relations
  • Mr. Steven B. Chapman, Secretary/CFO
  • Ms. Natalie Drake, Company Contact
  • Mr. H. Burton Embry, EVP/CCO
  • Mr. John Frank, Vice President
  • Ms. Ruth Green, Sr. Vice President
  • Mr. Kenneth Knudson, Board of Directors
  • Mr. Don Worthington, Business Contact
  • Mr. David Zitting, President/CEO
  • Mr. Jeffery Zitting, Vice President
  • Mr. Gordon Zitting, Board of Directors

Business Category
  • Mortgage Brokers
Products & Services
Residential Mortgage Lending.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Government Action

Department of Justice Settlement Agreement

On September 30, 2016, Primary Residential Mortgage, Inc. (PRMI) entered into a Settlement Agreement with U.S. Department of Justice to resolve allegations that they violated the False Claims Act by knowingly originating and underwriting mortgage loans insured by U.S. Department of Housing and Urban Development's (HUD) Federal Housing Administration (FHA) that did not meet applicable requirements. Some of... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Primary Residential Mortgage, Inc.


Primary Residential Mortgage, Inc.

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