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          AdvancedMD, Inc. has 1 locations, listed below.

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            Business ProfileAdvancedMD, Inc.

            Medical Billing
            BBB accredited business

            Contact Information

            698 W 10000 S

            South Jordan, UT 84095-4031

            Visit Website
            (801) 984-9500

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            Customer Reviews

            2.73/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/18/2016

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            AdvancedMD understands provider needs & we tailor our technologies to the individual practice to ensure lifelong success. Since 1999, we have supported independent physicians & their staff with a comprehensive suite of solutions, including practice management, electronic health records, telemedicine, patient engagement, practice analytics reporting & physician-performance benchmarking. Additionally, we offer a flexible managed billing option for practices looking to use a third-party billing company.

            Business Details

            Location of This Business
            698 W 10000 S, South Jordan, UT 84095-4031
            BBB File Opened:
            3/7/2008
            Years in Business:
            21
            Business Started:
            10/3/2002
            Business Started Locally:
            10/3/2002
            Business Incorporated:
            10/3/2002
            Accredited Since:
            8/18/2016
            Type of Entity:
            Corporation
            Business Management
            • Mrs. Amanda Hansen, President
            Contact Information

            Principal

            • Mrs. Amanda Hansen, President
            Additional Contact Information

            Fax Numbers

            • (801) 208-0624
              Primary Fax
            • (801) 984-9501
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            24 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            *** is selling a product that isnt living up to whats being presented during the sales process. *** is presented as a one-stop-shop for billing and notes needs. What Ive found, is that when an integral part of the *** system breaks (such as authorization tracking, in my case), tech and management do nothing to fix it. There is no urgency in fixing essential parts of the system, that are known to create money loss for the provider. There is no urgency in fixing bugs that lose customers money. Tech support and management put customers and the reporting of bugs on the back burner until they have enough votes on the Idea list to warrant fixing the issue. Individual business needs are not considered. Im not asking for a new idea to be developed. Im asking for someone to fix what previously worked, and which was one of the MAIN REASONS we chose this product for our business. I am beside myself trying to get an issue resolved that is costing us an unbearable amount of time and money. Im still paying my many thousands of dollars each month, to have the system partially work. *** isnt prorating my bill for a system that now, partially meets our needs. Tracking authorization is 25% of the reason we use ***. If that doesnt work, why am I still paying full price. Is *** going to reimburse me for lost insurance payments because authorization expired, but we had no way of tracking it? No. When I submitted my complaint they gave me a work-around, and it was this: THERE IS NO WORK-AROUND. There is NO workaround for an integral part of the system and there is no fix scheduled. Fixing bugs, and customer money loss is not a concern or a priority of ***. New features are rolled out, before essential fixes are made to bugs.
            Read More
            Read 23 More Complaints

            Customer Reviews

            15 Customer Reviews

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            Most Recent Customer Review

            Kate W

            02/17/2024

            Broken portal with AdvancedMD = No new clients I attempted to set up an EHR with this company and at the end of the set-up, when I was ready to go live, I discovered that the portal did not work to connect prospective patients to me. I spent weeks trying to resolve this issue with the company and was told that it was my computer, my Internet, my firewall... I reported the issue of a broken portal multiple times to numerous IT and other AdvancedMD staff with no resolution to the issue. The portal only worked when I had 5 bars for Internet connectivity in a nearby city. As a telehealth provider, I expect many of my prospective patients to be living in rural environments without access to care and will likely also have imperfect Internet connectivity. Because of this serious defect in this EHR service, I canceled the contract with AdvancedMD and have found another EHR provider with a more robust portal. AdvancedMD would not give a refund for the thousands of dollars I had already paid into a non-functional system and continued to bill monthly until the one year contract was finished.

            AdvancedMD, Inc. Response

            02/19/2024

            Thank you for providing the information in the review. I have spoken to the Implementation Consultant that you worked with and they confirmed that they attempted to duplicate the error and were not able to replicate it with you on the line. They requested a follow up using different computers and never received a response. On the follow up call on 10/4 the office key was signed off on and implementation was completed. We do have a one year contract and the Implementation was completed and the office key created. We wish you the best with your new EHR and success for your practice.
            Read 14 More Customer Reviews

            Local BBB

            BBB Mountain West

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