This Business Is Not BBB Accredited

Alden Research, LLC

Alden Research, LLC

Alden Research, LLC

11 years in business
3939 Wasatch Blvd
Suite 3
Salt Lake City, UT 84124
Additional Phone Numbers
  • (801) 947-6263
Additional Email Addresses
BBB File Opened: 09/13/2010
Business Started: 06/15/2005
Business Started Locally: 06/15/2005
Business Incorporated: 01/06/2010 in UT
Type of Entity
Limited Liability Company
Business Management
  • Mr. Bill Hockett, Owner
Business Category
  • Internet Selling Services
Alternate Business Names
Methods of Payment
  • Visa, American Express, Mastercard, PayPal
Refund & Exchange Policy: 
Returns Policy
Defective Product - Arrived Broken or in Non-working Order
Whilewe all would prefer that products always work as expected out of thebox, a very small percentage of the time there will be a problem. We'revery sorry when this happens but sometimes items just don't workcorrectly straight from the manufacturer. Usually there's nothing you orYugster could have done to prevent it.
Returns are only allowed if your request is received by Yugsterwithin 21 calendar days from your order ship date and all returns mustbe received complete (with all original packaging and contents) byYugster within 14 calendar days after the return is approved. After thator if the product and packaging are not complete, all bets are off andit's yours to keep. To request warranty information or to request areturn for a defective item, click on the Contact Us link at the top ofthis page. We will do our best to respond to your email request in atimely manner.
Defective Product - Stopped Working During Warranty Period
If there is a manufacturer's warranty, the warranty specifics,including contact information, are typically found in the packaging. Ifyou can't find it or if the warranty is through Yugster and not themanufacturer, we'll be happy to provide you with the necessaryinformation. If your item is covered by a manufacturer warranty but youchoose not to go through the manufacturer for support and return theproduct to us instead, a 15% restocking fee will apply.




Sales of consumer products of various kinds through an internet web site.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Alden Research, LLC include:

  • Failure to respond to 5 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved

M: 8:00 AM-5:00 PM
T: 8:00 AM-5:00 PM
W: 8:00 AM-5:00 PM
Th: 8:00 AM-5:00 PM
F: 8:00 AM-5:00 PM
S: 10:00 AM-3:00 PM
Su: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Alden Research, LLC


Alden Research, LLC

Customer Review Rating:


Composite Score: