8 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Tom C
5 stars03/28/2024
Communication and quality of work were both excellent. From the initial estimate to the finished product we were very satisfied and would definitely use RGS for other projects.Review from Mike Y
5 stars02/26/2024
RGS Exteriors was a class act from start to finish. Great people, great products and a fair price. They had very detailed processes to make sure things went off without a hitch including the office staff keeping us up to date with scheduling. Our leaks are gone and our new gutters are awesome!
RGS Exteriors and Construction Response
02/27/2024
Thank you so much for taking the time to leave us your feedback, and for your kind words. We are having a company meeting tomorrow, and this is the type of feedback we love to share with our ************ our customers the 5-star experience is what we strive for on every job! Thank you again for the review. We appreciate your business!Review from Sarah D
5 stars08/21/2023
RGS exteriors met and exceeded our expectations. Starting with *******************, he was prompt and understood our needs. There was no pressure to buy more than what we needed. He gave us a complete package of licenses and insurance and information about the company. The work was then completed so quickly and beautifully! I highly recommend this company and will for sure use them again.Review from Mary R
5 stars07/16/2023
The whole team at RGS did a fantastic job giving our house an exterior facelift. We appreciated ****** as estimator and ******* as project manager. ***** did a great job as siding installer. ********* and ******* did the gutter replacements-better than they were when new. **** fabricated impressive chimney caps. *****, *****, and ***** were competent and helpful as office staff. We would highly recommend RGS!??????????***** and *********************RGS Exteriors and Construction Response
07/18/2023
Thank you so much for your feedback and for recognizing our staff members. It is very rewarding to hear that our team has provided you with a great final product and experience. Thank you for entrusting us with your home.Review from Brian A
5 stars03/16/2023
They gave a fair quote and performed the work when it was planned. We had porch posts by the back door and they took it apart to get to get the work done. Good quality and communicationRGS Exteriors and Construction Response
03/17/2023
Thanks for the business. We appreciate it very much. Communication is so important these days and we are glad we were able to do that with you. Thanks again and please let us know if we help in any way. ***************** ************Review from John M
5 stars02/18/2023
Quote better than competitor. Everyone we interacted with was professional, crew was on the job the day scheduled and completed the work the same day. Final bill matched the initial estimate.RGS Exteriors and Construction Response
02/20/2023
****,Thank you very much for your feedback, we will make sure the installers and staff know you were pleased with process and outcome. We are grateful you entrusted us to work on your home. Please call for any future needs or questions.Review from Nathan J
1 star09/21/2021
The old "Bait and Switch" tactic. They (Jarom) came out on Sep. 17th and got a price quote on rain gutters for a portion of my house for $650. Followed up on Monday, the 20th to put me on the installation schedule. Got a text early Tuesday morning, the 21st from Jarom saying that there is now a minimum of $800 to do the gutters. Tried calling Jarom (left a message), he said he was in a work meeting and would call in an hour. It's almost Noon and still no call. Pretty horrible customer service in my opinion!RGS Exteriors and Construction Response
02/20/2023
This reply is very late as we just saw this. No idea how it was missed. That said we are truly sorry you felt like a bait and switch. I promise that is not how we runs a business more than half of our work is repeat business and or refferals. We care more about that than a small amount of monies on a job. Anytime we do a small job that meets a minimum we actually lose money of those jobs but we simply do them to gain a customer and know we will get referrals etc etc During the time of this estimate was busy season and thus the larger minimum job. I am so sorry you felt different. I am truly sorry for the confusion. Regarding calling you back in a timely matter. That is definitely not ok. If it was on a Tuesday there was a company meeting that day that took the majority of the day. That said he would have made that clear ans old it sounds as tho he didnt .I am truly sorry. If we can ever help with anything please call and we will make sure youre taken care of.Thanks for time to listen.***************** ************RGS Exteriors and Construction Response
02/20/2023
This reply is very late as we just saw this. No idea how it was missed. That said we are truly sorry you felt like a bait and switch. I promise that is not how we runs a business more than half of our work is repeat business and or refferals. We care more about that than a small amount of monies on a job. Anytime we do a small job that meets a minimum we actually lose money of those jobs but we simply do them to gain a customer and know we will get referrals etc etc During the time of this estimate was busy season and thus the larger minimum job. I am so sorry you felt different. I am truly sorry for the confusion. Regarding calling you back in a timely matter. That is definitely not ok. If it was on a Tuesday there was a company meeting that day that took the majority of the day. That said he would have made that clear ans old it sounds as tho he didnt .I am truly sorry. If we can ever help with anything please call and we will make sure youre taken care of.Thanks for time to listen.***************** ************Review from Lydia T
5 stars04/27/2021
We had a great experience with RGS! They were knowledgeable, professional, and communicated well with us. Josh, who installed our rain gutters and leaf protection, did a great job! He made sure we were completely satisfied with the work he did, which we were. The office staff was very good to work with and answered all of our questions.RGS Exteriors and Construction Response
04/28/2021
Thanks so much for your kind words. Josh is a great installer. We are so happy that he took the time to walk after complete and make sure it was done exactly how you wanted it. You will love the gutter covers, no more cleaning cleaning. It is the best. ??. We are also thankful that the office staff was great as well. Please call anytime with questions or comments. Thanks, Tim Brown 801-280-3110
Customer Review Rating
4.5/5stars
Average of 8 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.