This Business Is Not BBB Accredited

Icon Health and Fitness

Icon Health and Fitness

(800) 999-3756

Icon Health and Fitness

40 years in business
Headquarters
1500 S 1000 W
Logan, UT 84321-8206
Fax Numbers
  • (435) 750-3969
Additional Phone Numbers
  • (435) 750-5000
Additional Email Addresses
  • service@iconfitness.com
BBB File Opened: 05/14/1990
Business Started: 01/01/1977
Business Started Locally: 01/01/1977
Business Incorporated: 11/14/1994 in UT
Type of Entity
Corporation
Business Management
  • Mr. Justin Liechty, Complaint Handler
  • Mr. Matt Allen, COO
  • Mr. S. Fred Beck, CFO
  • Mr. Scott Watterson, CEO
Business Category
  • Exercise Equipment & Machines - Sales
  • Product Sales - General

Additional Information
  • Gary Stevenson, Brad Bearnson and Fred Beck are also officers in Universal Technical Services located at the same address. A separate report is available upon request.
Products & Services
The company markets home exercise and other equipment through infomercials and retail sales locations.
Alternate Business Names
  • Proform Fitness
  • Pro Form Crosswalk
  • Cardio Glide
  • Legend Sports
  • Weider Sporting Goods
  • Weslo Inc
  • Image Sports
  • Healthrider
  • Workout Warehouse
  • Weidercare
  • Nordic Track
  • I H F Holding Co
  • Crossbar By Weider, The
  • IFIT

Methods of Payment
  • VISA,MASTERCARD,DISCOVER,AMERICAN EXPRESS
Refund & Exchange Policy: 
We give a 30-day trial period on all products. If you receive a defective machine we will be happy to send a replacement machine or give a full refund. Returns for defective and non-defective products must be arranged within 30 days of receiving the product. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine and tax) less to and from shipping charges. If you receive a defective machine you will receive a replacement machine or a full refund. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned or canceled merchandise (unless the merchandise is defective). If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply
All products must be returned in good condition, and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

B+

Government Action

Gov. Action
On September 17, 2014, The Federal Trade Commission (FTC) entered into a Stipulated Order for Permanent Injunction and Civil Penalty Judgment with ICON Health and Fitness, Inc; HF Holdings, Inc; IHF Holdings, Inc and IHF Capital, Inc ("Respondents") for allegedly violating a previous cease and desist order issued in 1997 for failing to substantiate claims regarding weight loss and clothing size reductions related fitness products. It w... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Icon Health and Fitness include:

  • Failure to respond to 2 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Icon Health and Fitness

This Business Is Not BBB Accredited

Icon Health and Fitness

Customer Review Rating:

99%

Composite Score: