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          New Roads Behavioral Health, LLC has 1 locations, listed below.

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            Business ProfileforNew Roads Behavioral Health, LLC

            Mental Health Services

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            New Roads Behavioral Health offers three highly differentiated programs, each focused on a specific population. Our programs are results-driven, proven to provide better long-term recovery. Each program offers several levels of care: Residential, Transitional, Intensive Outpatient (IOP) with housing, IOP, and General Outpatient (less than 9 hours per week). Notably, each program offers psychiatric and addiction care. 
            New Roads invests heavily in the training of staff, including front line staff, to ensure the ability to meet the unique treatment needs of multi-problem clients, enabling them to build a road towards a life worth living. 

            Business Details

            BBB File Opened:
            2/22/2013
            Years in Business:
            14
            Business Started:
            6/18/2009
            Business Started Locally:
            6/18/2009
            Business Incorporated:
            6/18/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Eric Schmidt, CEO
            • Mr. Spencer Palmer, Chief Operating Officer
            • Ms. Rachel Schmidt, Administrative Assistant
            Contact Information

            Principal

            • Mr. Eric Schmidt, CEO

            Customer Contact

            • Ms. Rachel Schmidt, Administrative Assistant
            Additional Contact Information

            Fax Numbers

            • (801) 669-5889
              Other Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            5/28 I checked into New Roads Behavioral health in *****. I knew once I got there that it was not an appropriate fit for me. The other patients seemed to have more intense issues then I did and I felt out of place. I felt upset that I was never asked questions over the phone to see if I was a right fit I was promised all these wonderful things about the program they ran which were not true. I didnt do an intake or an assessment upon arrival or sign any forms on that Monday or the next day. They have a Privilege system that you can level up or level down but that is based by a vote by your peers. I wasnt allowed to do anything. They did not give me my medications as prescribed or give me Tylenol per request. I never saw a therapist. The staff treated patients very condescendingly and rude and seemed very put out when anyone asked for anything. I decided to leave and they would not let me call for a ride. They threatened not to give me my wallet or my meds from home back. They eventually were returned they had lied about not having access to them. Then on the way out they threatened me saying that I would not get my 6000$ back, another program would not take me because I left AMA, and I was choosing not to get well. They didnt try to resolve or deescalate anything and I wasnt assessed upon leaving either. I went in for suicidal idealation and on the way out they said are you suicidal and I said no and they literally kicked me to the curb. I have tried to contact their HR and financial ***** I have left emails and messages but they are refusing to respond. I dont think they should have the right to charge me 6000$ for what was supposed to be a 45 day program when I was only there for ***************************************************************************************************************** talk about my issues. I have filed a complaint against them with the state but I just want my money back.
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            Customer Reviews

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