Business ProfileforDoba

I lost my Amazon dropshipping business because of them.Their stock sync system is not working properly.I linked my amazon store to their system for stock and order synchronization, then I received multiple orders through amazon and placed the order on doba.com for fulfillment but the items didnt get shipped, after a week they still didnt ship and cancelled my orders stating that items were out of stock, I was late and had to cancel the orders on amazon and because this, Amazon suspended my account.If the items were out of stock, it should have been updated on their system and I shouldnt be able to place an order. I sent them and email explaining the situation, they didnt even apologize. Not recommending.

Hello,Thank you for your review. My name is *******, and I am the head of the Customer ******************** here at ************************ took some time to review your entire situation, and I am very sorry for the damage that the cancelled orders did to your store. I do see that you had contacted us back in ******* regarding the orders. My team lead is the person who you had spoken with via email, I do see that he did apologize to you and gave you the most up to date information that we had received from our fulfillment team at the time. I do agree that more could have been done from our end in regards to the store situation, however once you asked for your refund on the orders and my team lead confirmed the refund on the orders, you did not continue to ask for help or guidance on how to resolve the issue with Amazon. We do provide authorization letters that will help amazon unsuspend accounts, we could also have given you additional free time while you worked out the issue with amazon that was caused by the cancelled orders. ******* was a trying time for Doba as we had launched a new website about a year prior, and ******* 2022 was when we were attempting to migrate all of the suppliers from our Legacy site to our new interface. It was messy, and caused a lot of problems for not only the customers but internally as well.Since this problem was 9 months ago, there isnt a lot that I can do for you now, but I do see that you were charged back in ******* for a 3 month Subscription that ended in March. I refunded the ***** back to the card it was charged on, and sent you a refund receipt confirming. Again, I do apologize for the way you felt that we did not have empathy for you and your situation - I do set my team to a high standard and I do like to get involved in issues like this to rectify them not only with the customer, but to use it as a teaching moment for all of my employees to ensure it does not happen again.Should you feel you want to give Doba a try again, I am happy to give you some free time to play around with the system and view the suppliers. We have grown and improved immensely since *******, additionally we have brought on a lot of new suppliers, and have gotten rid of the suppliers who have high cancellation rates. Feel free to contact me via email if you would like to discuss anything further. You can email ******************************* and let one of my employees know that you are looking to get into contact with ******* - Or my email is posted below in the contact information if you are able to view it. Thank you.