Business ProfileforMountain America Federal Credit Union

I have been with Mountain America for 25 years and only now have ran into an issue to which they are not willing to correct their mistake.When I opened my accounts 25 years ago I had them set up to automatically cover each account in needed situations. If I ran my debit card and there was not sufficient funds, then money would pull off of my credit card to cover it. If my credit card payment was due and I hadn't paid it, money would pull from my checking to cover that. All accounts were set up to be able to move money back and forth to ensure everything was covered.This last September I was sold on opening a 6 month CD. I specifically asked the agent and he said this account and funds would be handled the exact same way, however if money was ever pulled out before maturity date that there would be a penalty for doing so. This was still great as i was earning a higher interest rate on my money sitting in the 6 month CD. I advised him that I was ok with the penalties, but just wanted to ensure that the money there was still liquid and could be used back and forth as needed like always, he said yes it would be "LIKE ALL OF MY MONEY AT MOUNTSIN AMERICA ALWAYS HAS BEEN, but penalties would be assessed. So I proceeded.Fast forward 4 months and I get back into the country ( I work for the airlines so am gone for sometimes months at a time) and I get a voice-mail that I need to call. I call and am advised that I am behind on 2 credit cards over 90 days to the tune of ******. Yet I have over ******* sitting there in my 6 month cd, which by the way had fully matured. They say they don't know why it didn't automatically cover things, but that I'm stuck with the negative credit reporting. Eventually after trying to talk to higher *** I'm told that cd money doesn't move automatically. Even if so why hadn't it moved once fully matured??This is beyond ridiculous and needs corrected. I'm supposed to be closing on a home loan in the next week and they have offered 0 help