Business ProfileforMerrick Bank

This credit card company is by far the worst I have ever encountered. I made a payment using my checking account and routing number, MB took forever to take the money at which by that time other bills I had on autopay at been taken out of my account. When I catch this, I then call MB to make the payment using my debit card, after being charged $5 to pay using my debit, the money was taken out of my account immediately, and I was told it would reflect on my card immediately. Two days later I go to use my card at the grocery store and its declined. I called, that person on the phone explained to me about the first payment being returned and that it was blocked because of that. I accepted that and they told me that on Monday it would be unblocked and I can go about business as usual.. since that day, every single day that its been blocked, Ive called, and every single person that Ive spoken with has told me it would be unblocked the following day. Finally they tell me its 5 days before the block is taken off. On the fifth day which was yesterday, the lady tells me because its the fifth day, that the system regenerates after 12am midnight, and to call back after that and if the system hasnt taken the block off that they will be able to do it manually. I called 4am and its still blocked and the guy on the phone actually chuckled when I expressed to that Im beginning to think theyre scammers and that I will be contacting BBB. I strongly encourage anyone who is considering going to them, NOT TO!!!!!!! This has been the worst experience Ive ever had with a credit card company. And this is a secured card at that. Its not even like theyre giving me credit, Im paying my money up front to build my credit and theyre just taking people money and telling them when they can use the card that already have their money on it!!!!!!!!!! This company is no good and I urge someone (Government) to investigate them and their unethical practices !!!