Business ProfileforOpenEdge Payments, LLC

OpenEdge is a credit card processor that was providing services to our company, Espanola Spirits Limited, by charging our online customers' credit cards for a fee when they were purchasing / ordering our wines through our website. Every quarter OpenEdge required us to complete the so-called Merchant Vulnerability Scan. For as long as this scan was being completed before the end of the quarter, no noncompliance fees were ever charged. It is customary for this company to send us periodic emails advising to take care of the scan in order to stay in compliance. The email reminding us to take the scan was sent to us on March 7 of 2024. The scan, therefore, was completed on March 21, 2024 -- well before the end of the month and the first quarter in order to stay in compliance. OpenEdge, however, proceeded to charge our corporate bank account a noncompliance fee of $73.53 on April 2, 2024. OpenEdge was contacted on March 22, 2024 in order to have our company's account with that company to be canceled immediately. At that time we were told that the account has a zero balance and is fully settled and that it will be closed. Having the noncompliance charge appearing on our account and being charged just two days ago, we have reached out to OpenEdge just a few minutes ago to have it disputed but were given a runaround with an initial refusal to credit our account back for this fraudulent, unnecessary, and erroneous fee. We are seeking all remedies possible and a review of this company's practices as deceptive, fraudulent, and deceiving.