Customer ReviewsforNational Processing, LLC

DO NOT USE THIS COMPANY. THEY ARE THIEVES READ ALL THE OTHER BAD REVIEWS OF THEM BEING SCAMMERS They hold your money and will not put it in your account. They are holding over $5400. Capitol One paid them but they will not put the money into my business account. I have done nothing wrong. Capitol One has issued a dispute against them for me and I am going to be filing a police report about them. They have also threatened me a man by the name of *************************** ( who is a green haired, look up their executives) who is an alleged supervisor. They are threatening to boycott me for all other credit companies to never do business with my company so that my company cannot take credit cards. If that were true why did they approve the sale and accept the money from Capitol One but not give the money to me or back to Capitol One?. These people are thieves. As of the writing of this they will not give me the $5400 or give it back to Capitol One they were given by Capitol One and are now attempting to take ANOTHER $5400 OUT OF MY BUSINESS BANK ACCOUNT. They will not allow me to do a credit and Capitol One is now involved in a dispute. As stated they are thieves. BEWARE I charged on my BUSINESS ACCOUNT and the money was to go into my bank business account.. The bottom line is they were given the money by Capitol One and refuse to give it back to Capitol One or me. There path to a resolution is this. They want me to give the thieves another $5400 wait 180 days and then they will give me back the $10800. Bottom line is they are thieves and want to keep the $5400. They told me when I spoke to them the second time that they knew Capitol One would do the dispute which I put in and give me my money back and they would see to it that no other credit card company would allow my business to do credit cards. They also told me they were going to take another $5400 out of my bank account. WHY? They have MY $5400 & will not give back to me or Capitol One BEWARE BEWARE BEWARE.

It is unfortunate that you have not had a positive experience with National Processing. Running a transaction on your own card was in violation of card brand rules. Because this transaction was in violation of the card brand rules, we are required to report this to our partner banks and the card brands. Our team was trying to help you understand the situation. Our team has provided a path to resolution for you, however so far you have been unwilling to work with our team. We are more than willing to work with you for a resolution.

On the face of it, National Processing looks great. But the inside is another story. Expect MANY hoops, a deep dive into your personal and business information that you provide to a "salesperson", not all at once, but over a series of steps, each one requiring more information.After all the back and forth and data collection, banking, social security, IRS information, etc., they send you their Congratulations on your completing your Merchant Account Application! letter, but wait! - just one more BIG hoop to jump through, everything from providing ************** ********** Issued Photo IDs, Business Licenses, Processing Statements, Product Advertisements, Photos showing your Storefront Signage to going online and linking up with a ID service you have never heard of for a selfie holding up your photo ID to your face. Say Cheese!.After you get through all this EXPOSURE, if they dont like something, they STOP communicating. Crickets! No reason given. So, you endeavor to find out. They ignore your emails. They dont return your voice messages. They dont take your calls. They dont answer your text messages. Now keep this in mind, our business is totally transparent, low-risk, we provide ******** Services and *********************** and related services, established in ****, and we have a high-end website and great reputation. Regardless, these people went silent for no reason and if they do it to you, it will bring on concern because you will begin to wonder how safe all the data you provided to them is. More to this story but I'm restricted on space.Of course we moved on to another company that streamlined the process, communicates, and provided us with a lower cost. In sum, if youre looking for a payment processor, look for one that is closer to the process. Thats the secret. Middlemen add to the cost. I hope this review saves you some time and frustration. My advice, shop around. There are better choices out there. All the best!

This was a lead we were working with in January and February 2022 that never became a merchant with us. The personal information requested to open an account is required by the bank. There is a great amount of fraud involved with merchant services and this is how businesses are verified. We have reached out to this prospect to try to make things right on the customer service side. Here is the email we sent on April 13. Hey **** and ******,We saw your review on ****** and appreciate the feedback. After reviewingyour account and the process it went through we want to apologize for falling short on our communication. With the business vertical you are in we have a hard time getting this vertical approved with our supporting banks. When digging into it I found the bank unfortunately declined the application due to that. We fell short of communicating that back to you in the proper manner and I would like to formally apologize.Thank you for the provided feedback to where we can address and make sure our departments are properly trained to make this a much better experience for future businesses. We have now trained,not only the Sales Representative, but the whole sales team on our standards moving forward when applications are declined. We have also asked our underwriting team to leave better notes for us so we can accurately let our merchants know why we are unable to get them approved.National Processing would like to send you a $100 Gift Card to apologize for the frustration you have felt from your experience. To receive that Gift Card if you could just respond with the address you'd like that sent to, I will personally make sure that is sent to you and I will send a tracking number.

I read your response to our Review here. It clearly lets everyone know that the company has major issues. As for the sincerity and action taken, over-stressed. Some people will believe it, many more will not. As for the people in the middle, they will find other negative reviews left on other websites and forums that will help them make their decision. Search engines will not index all of the reviews and the ones forthcoming, regardless of the audience number, so I have been considering creating a Website to tell the story of our Payment Processing Journey to reach more small business owners. In closing, we will be in contact with the bank(s) National Processing provided the personal and business information to for account approval to verify the stated declines and the reasons for those declines. If we run into any disclosure issues, we will be moving this matter into the government and banking regulation realm for investigation.

Bad experience with this company. After receiving contradicting answers from different employees, they explained to me that I can use my own terminal but that they are not willing to program it. Disappointing, but okay. After applying, they told me they would be able to approve my application if I were to open a business checking account. I explained to them I use my personal checking account because I run a very small computer service business that transacts 4-5 payments each month, and that I find no practical reason to open a business account. They ignored my email and never responded back. I then followed up with them via their webchat and explained to them my situation, and politely requested an exemption from what I find to be a very unreasonable policy for my small business. The support representative Gibran ignored my message until the chat box closed and went offline. After compromising my trust by sending them all my personal documentation, I feel completely ignored and undermined by this company, and am not happy with my experience or their service. Please find another payment processor.

We are sorry your experience with us was less than satisfactory. Our company has improved training for our team in hopes of improving communication throughout the sales process. We hope you were able to find a payment processor that is able to fit your needs.

We are sorry your experience with us was less than satisfactory. Our company has improved training for our team in hopes of improving communication throughout the sales process. We hope you were able to find a payment processor that is able to fit your needs.