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Find a Location

National Processing, LLC has 1 locations, listed below.

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    Business ProfileforNational Processing, LLC

    Credit Card Processing Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/16/2008

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    National provider of merchant services from the smallest to the largest organizations. 

    Products & Services

    This company offers ACH, check, gateway, web, and credit card processing services.

    Business Details

    Location of This Business
    898 N 1200 W, Orem, UT 84057-3509
    BBB File Opened:
    10/14/2008
    Years in Business:
    16
    Business Started:
    10/1/2007
    Business Started Locally:
    10/1/2007
    Business Incorporated:
    10/11/2007
    Accredited Since:
    10/16/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:30 PM
    T:
    8:30 AM - 5:30 PM
    W:
    8:30 AM - 5:30 PM
    Th:
    8:30 AM - 5:30 PM
    F:
    8:30 AM - 5:30 PM
    Business Management
    • Mr. Wayne Hamilton, President
    Contact Information

    Principal

    • Mr. Wayne Hamilton, President
    Additional Contact Information

    Fax Numbers

    • (877) 551-3323
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I contacted National Processing a year ago based on their claims of charging lower merchant fees when clients use a credit card. I explained to the sales agent that I'm a small sole practitioner, I did not have any clients yet. He explained the "cash discount" option in which the only fees are charged to the client, not me the merchant. I said it sounded great and signed the forms. In Jan 2023 I started being charged a monthly fee and they said I had agreed to this and was locked in for 5 years. I was very upset. I called in March thinking they would clear it up and refund me but instead they said I was locked in for 5 years. They named a very high cancellation fee. They said they would agree to cancel it in December ****, which is an even higher fee than their cancellation fee. I don't understand what they are doing or how they can have the salespeople say one thing and the paperwork say another.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    KATHLEEN J

    1 star

    10/26/2023

    DO NOT USE THIS COMPANY. THEY ARE THIEVES READ ALL THE OTHER BAD REVIEWS OF THEM BEING SCAMMERS They hold your money and will not put it in your account. They are holding over $5400. Capitol One paid them but they will not put the money into my business account. I have done nothing wrong. Capitol One has issued a dispute against them for me and I am going to be filing a police report about them. They have also threatened me a man by the name of *************************** ( who is a green haired, look up their executives) who is an alleged supervisor. They are threatening to boycott me for all other credit companies to never do business with my company so that my company cannot take credit cards. If that were true why did they approve the sale and accept the money from Capitol One but not give the money to me or back to Capitol One?. These people are thieves. As of the writing of this they will not give me the $5400 or give it back to Capitol One they were given by Capitol One and are now attempting to take ANOTHER $5400 OUT OF MY BUSINESS BANK ACCOUNT. They will not allow me to do a credit and Capitol One is now involved in a dispute. As stated they are thieves. BEWARE I charged on my BUSINESS ACCOUNT and the money was to go into my bank business account.. The bottom line is they were given the money by Capitol One and refuse to give it back to Capitol One or me. There path to a resolution is this. They want me to give the thieves another $5400 wait 180 days and then they will give me back the $10800. Bottom line is they are thieves and want to keep the $5400. They told me when I spoke to them the second time that they knew Capitol One would do the dispute which I put in and give me my money back and they would see to it that no other credit card company would allow my business to do credit cards. They also told me they were going to take another $5400 out of my bank account. WHY? They have MY $5400 & will not give back to me or Capitol One BEWARE BEWARE BEWARE.

    National Processing, LLC Response

    11/01/2023

    It is unfortunate that you have not had a positive experience with National Processing. Running a transaction on your own card was in violation of card brand rules. Because this transaction was in violation of the card brand rules, we are required to report this to our partner banks and the card brands. Our team was trying to help you understand the situation. Our team has provided a path to resolution for you, however so far you have been unwilling to work with our team. We are more than willing to work with you for a resolution.

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