Share
Business ProfileforEliot Management Group, LLC
Additional business information
On July 29, 2022, First American Payment Systems and two of its sales affiliates, one being Eliot Management Group (Eliot) agreed to an order with the Federal Trade Commission (FTC). The complaint alleged these businesses engaged in a number of harmful practices against merchants including; deceiving businesses about pricing and savings with hidden terms; imposing surprise fees when small businesses try to cancel; using an online enrollment system that obscures key contract terms; and hitting small businesses with zombie charges after they withdraw consent accounts.
Under the Settlement the defendants have agreed to stop misleading customers, stop unauthorized bank withdrawals, make cancellation easier, stop charging existing customers early termination fees and to provide $4.9 million to refund affected businesses. Eliot Management Group denies all allegations made by the FTC, and there have been no findings or legal conclusions that Eliot violated any law. Eliot agreed to enter into a settlement with the FTC to resolve the matter quickly and focus its energy on servicing its merchants and providing customer support.
At-a-glance
Customer Complaints
5 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
This is a multi-location business.
- Headquarters
- 1100 E 6600 S Ste 425, Murray, UT 84121-7423
- BBB File Opened:
- 8/29/2000
- Years in Business:
- 24
- Business Started:
- 12/1/1999
- Business Started Locally:
- 12/1/1999
- Business Incorporated:
- 12/18/2000
- Accredited Since:
- 3/6/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Eliot
- Eliot Management Group
- E M G
- Business Management
- Mr. Matt Sheive, Vice President of Sales
- Ms. Amber Pearson, Supervisor
- Ms. Rossalie Nichols
- Contact Information
Principal
- Ms. Rossalie Nichols
Customer Contact
- Ms. Rossalie Nichols
- Additional Contact Information
Fax Numbers
- (866) 933-5581Primary Fax
Phone Numbers
- (800) 933-9856Other Phone
- (800) 789-8897Other Phone
Email Addresses
- Primary
- Sales
- (866) 933-5581
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
39 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lori M
10/03/2023
Eliot Management Group, LLC Response
10/05/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.