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          1-800 Contacts, Inc. has 1 locations, listed below.

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            Business Profilefor1-800 Contacts, Inc.

            Contact Lenses
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.86/5stars

            Average of 153 Customer Reviews

            Customer Complaints

            109 complaints closed in last 3 years

            37 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1995

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            BBB File Opened:
            11/25/1996
            Years in Business:
            29
            Business Started:
            2/1/1995
            Business Started Locally:
            2/1/1995
            Business Incorporated:
            11/1/2001
            Accredited Since:
            2/1/1995
            Type of Entity:
            Corporation
            Business Management
            • Ms. Kristi Salazar, Legal Operations Manager
            Contact Information

            Principal

            • Ms. Kristi Salazar, Legal Operations Manager
            Additional Contact Information

            Fax Numbers

            • (801) 924-9905
              Primary Fax

            Phone Numbers

            Customer Complaints

            109 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Called 1800Contacts 3 times providing explicit instructions for the carrier THEY chose to deliver my product to me. Paid for 2-3 day shipping. Today is the 4th day since I placed my order. I have called UPS several times myself, but am not the sender so am unable to provide permission for UPS to deliver my package correctly. On 2/10/24, I spoke with Bradley, who reassured me he called and provided the instructions, on 2/11/24 I spoke with a second female employee, who insisted e-mail was better, and today, 2/12/24, I spoke with a female employee and her manager, who have been incredibly condescending and insisting they have done all they can to assist. I informed them calmly that no, they did not, because I just spoke with UPS, who DO have contact with their delivery drivers, and can still re-deliver while they are on route today; however, because I am NOT THE SENDER, cannot change delivery instructions. Whomever the supervisor was at 1800Contacts condescended to me and said "So you think we have a direct line to UPS?" And I said yes, because I just called myself, and was able to do their job for them, but due to policy, only 1800Contacts has permissions to provide permissions. Despite going through 4 days of incredibly gracious and unpaid labor for 1800Contacts, and providing the solution FOR them, the supervisor continued to speak over me and insistedly refused to help, so I hung up. Every other carrier has gotten into our complex fine. The instructions I explicitly provided for their convenience was to enter Gate Code 04500, and while nothing will show up on the buzzer, they can pull the gate door hard and open the door, and if they had any issues, to call **********. They did not do either of those things, because if they had, they would have delivered it successfully. I paid for 2-3 day delivery. It is Day 4. 1800Contacts refuses to assist.
            Read More

            Customer Reviews

            153 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sa C

            03/08/2024

            **************** was simple, quick and personal. I was really upset about my contacts being on backorder but they were able to split my package in two so that I was able to get back to good healthy vision. And though they were able to, it still was not a long wait until the backorder boxes came in. I'm completely satisfied. Boxes came with clear labels and a paper that showed the * from R. And also a case just in case. Thank you 1800 contacts. I'll definitely recommend

            1-800 Contacts, Inc. Response

            03/11/2024

            Thank you very much for the 5-star review. We appreciate you taking the time to let us know about your experience and look forward to continuing to serve you with your contact lens needs in the future. 

            1-800 Legal

            Local BBB

            BBB Mountain West

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