Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

M & M Restoration, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforM & M Restoration, LLC

    Garage Floor
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/19/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    None

    Business Details

    Location of This Business
    PO Box 617, New Harmony, UT 84757-0617
    BBB File Opened:
    6/18/2014
    Years in Business:
    14
    Business Started:
    1/1/2010
    Business Started Locally:
    1/1/2010
    Business Incorporated:
    10/11/2011
    Accredited Since:
    6/19/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Business Management
    • Mr. Michael Stella, Owner
    Contact Information

    Principal

    • Mr. Michael Stella, Owner

    Customer Contact

    • Mr. Michael Stella, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July of last year (2022) I entered into a contract with M&M Restorations to re seal my driveway. Gave him a $4125 deposit. Oct came around and contractor told me he couldn't get to my job this year and offered me a $1000 discount (verbal only) and was told he would do my job the following spring. Never heard back from him until I called him this past July. He told me I was rude for calling and he would do my job when he could. He finally came by my job site and asked if he could leave his trailer at my house while he went to do a repair somewhere else and I told him no. He proceeded to make more excuses why my job wasn't done. I asked him if all these jobs were from last year and he said no. some were new ones. I said I was tired of all his excuses and he then asked if I wanted a refund and I said yes I did. He said I would get a check within 30 days.. THAT did not happen. I sent him a text asking when and he said within 30 days. I also stated that since he offered me the refund I expected a full refund. He then told me I asked for the refund and I should move back to where I came from. He did keep 25% of my deposit. Steve is a bully and tries to spin everything around to make the customer feel like it's their fault. I have never dealt with a business this shady ever. I understand all conversations were verbal and I have zero recourse and there is nothing I can do. I would have taken him to small claims. I know of 1 other customer of his that is trying to get their money back also. 1 year and 3 months and he never tried to start my job until I started to contact him. He is a sham and nobody should have to put up with his bullying. I have never had a contractor treat me so rudely. this is going on YELP also so as many people as possible can steer clear of him and his company
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeanne C

    1 star

    03/05/2024

    Do not sign a contract with this man or use his services! He will require fifty percent of the quoted estimate he gives. The service he proposes to provide is to apply a covering to sidewalks and driveways of residences.We had the misfortune of requesting a bid from ********************* of M&M Restoration in October of 2021. The contract that ****** wrote up was for work to begin in the spring of 2022. He mistakenly wrote in the contract that work would commence in the spring of 2021. The spring of 2022 came and went. *************** was contacted about when he would start our work and we began the process of empty promises from ****************. Frequently citing the snow in ********** as preventing him from completing the work...time went on.Fast forward to July 2023...yes, 2023 (!) with still no work completed, we requested that **************** return our funds, as we were tired of waiting and not confident that he would complete a satisfactory job.In August of 2023, **************** mailed us a check for 75% of the deposit amount. He stated that as per the contract, the other 25% belonged to him. I stated to him that he was not *********** any monies because of the ridiculous amount of time that had passed. What is to prevent **************** from entering into contracts that he has no intention of completing...and then pocketing the 25% ?!******************** disgruntled customers are what will prevent him from doing this to future customers that he really doesn't want to work for.It should be noted that our 75 % refund check written by **************** to us, bounced and he grew quite outraged when we phoned him about it. He did get us the funds days later.It should also be noted that **************** despises those that are from **********, as is our case. Do yourself a favor and protect yourself by not dealing with this man.

    Local BBB

    BBB Mountain West

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.