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      Country
          Country

          Find a Location

          Check City has 43 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Check City

              2474 N University Ave Provo, UT 84604-3879

            • Check City

              15 S State St Orem, UT 84058-5417

            • Check City

              2311 E 3300 S Salt Lake City, UT 84109-2723

            • Check City

              5575 S Redwood Rd Taylorsville, UT 84123-5320

            • Check City

              3491 S Redwood Rd West Valley City, UT 84119-3403

            Business ProfileforCheck City

            Check Cashing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Check City provides a Customer Commitment phone number of 866-992-4821 for customer complaints or comments.
            Additional Info:
            Richard Rawle, Todd Rawle, and Tracy Rawle are also listed as principals of CCO Financial LLC, Lead Genix LLC and Scrap Gold Brokers.

            Separate BBB reports are available for these companies.
            The parent company for Check City is TOSH, Inc. TOSH, Inc. is also the parent company for Scrap Gold Brokers. A separate BBB Report is available for Scrap Gold Brokers.
            See all additional business information

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Check City has 43 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Check City

                2474 N University Ave Provo, UT 84604-3879

              • Check City

                15 S State St Orem, UT 84058-5417

              • Check City

                2311 E 3300 S Salt Lake City, UT 84109-2723

              • Check City

                5575 S Redwood Rd Taylorsville, UT 84123-5320

              • Check City

                3491 S Redwood Rd West Valley City, UT 84119-3403

              BBB File Opened:
              4/22/1999
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              5/31/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • CCO Financial, LLC
              • Check City Partnership, LLC
              • Tosh, Inc
              Business Management
              • Ms. Tracy Rawle, Vice President
              • Mr. Todd Rawle, Secretary/Treasurer
              • Mr. Adam Gibbons, Manager
              • Mr. James T. Marchesi, President
              Contact Information

              Principal

              • Mr. James T. Marchesi, President

              Customer Contact

              • Ms. Jennifer Kammerman, Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (801) 377-3226
                Other Fax
              • (775) 284-0263
                Other Fax

              Phone Numbers

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/12/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              Good afternoon I took small loan of 300 and I was making the $50 dollar payment, but I got behind due to a crisis in my health and my job job got paralyzed and I try to paid off my balance and the manager Dana try to charge me $177 when that's not my balance of my loan. My correct balance is $76.50 and they harrasm me constantly without allow me to continue with my payment process.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kristian J.

              09/07/2022

              The employees are rude, unprofessional, unknowledgeable, and give you such a hard time.I went into the branch to pay off my loan last week and got proof it was paid off too by signing a receipt. Then I get a call from a supervisor today yelling at me, interrupting me, being completely disrespectful and rude trying to explain that the employee in the branch was wrong advising me that my loan was paid off and demanding I make payments. What kind of scam is this predatory company trying to run !? This business and its employees should be looked into!

              Check City Response

              09/09/2022

              We would like to extend an apology for the negative experience you had at Check City. I am sure you were very frustrated and upset that we did not provide you with the level of customer service for which you are accustomed to receiving. Check City strives to always build positive relationships with all our customers. Your review has been escalated to our ****** corporate office. They will be contacting you to learn more about your experience at Check City and what we can do to help make things right.

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